Published by Citibank (Hong Kong) Limited on Mar 12, 2024

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Why should I report an Issue with Citibank HK – Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Citibank (Hong Kong) Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Citibank HK – Mobile Banking

1. Whether you need to schedule a stock trade for when the market opens or check if your time deposit matured to plan for next investment, just one tap gives you access to stock trading, foreign currency exchange, time deposits and certificate of deposit.

2. Content provided via this Citibank HK mobile app is not specifically created for any territory other than where Citibank (Hong Kong) Limited and Citibank, N. A. operates/is licensed to operate.

3. One tap lets you view your points, latest credit card statement, access your bill and also helps you check the latest card rewards prepared especially for you.

4. Note: The use of this Citibank HK mobile app is for the customers of Citibank (Hong Kong) Limited and Citibank, N. A. only.

5. View all your account balances in one go, including investments, deposits, credit card, and loans.

6. FPS is here to make on-the-go payments simple, we’ve gone a step further to eliminate the pain of memorizing all your bill deadlines.

7. We’ve launched a new mobile banking experience based upon your feedback.

8. Bank safer with Citi Mobile Token and your face ID or fingerprint authentication.

9. Receive real time security alerts anytime, anywhere.

10. One time, Scheduled or Autopay – you make the choice, we make the payment.

11. Faster loading times, cleaner navigation, and, as ever, total focus upon your security!

Citibank HK Customer Insights

1. With delayed transaction record and no clear calculations on how much points was earned, I believe many users find it annoyingThis app deserve lower then one star but dot have options to give that.

2. Just fix the bugs! --- 2nd edit: Shame on you for editing your response to pretend you didn't ask me to do testing work for you and claiming you fixed the bug when you didn't.I hope this message is read by the Head of Digital Banking.

3. Extremely slow and even after 10 login attempts I am not able to see anything other then a blank screen.

4. Citi is clearly aware of the extreme slowness because users have been complaining for years but it has done nothing about it.

5. Fix your trash app.API calls tend to be slow and random blank screen.

6. Before this issue it was already poor and slow software, but the inability to open it at all is very bad.

7. Every time I go to pay bills, rent, credit cards, transfer money to friends- anything, the whole service is down.

8. For example, the transaction only show record in the app after 3 days.

9. Why would you reply that *standard* android functionality is not supported? I told you that.App won't open, stuck loading.

10. I suggest the developers check out the apps from their competitors or Citibank USA.

11. It would seem they wrote this without any comparable apps as benchmarks, like we did in the '80's.I gave a 1 star review back in 2018.

Steps to Troubleshoot & Fix Citibank HK Issues

1. Fix Citibank HK Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Citibank HK: Restarting the app will resolve most errors.
  2. Update the Citibank HK App. Here is how:
    1. On Android goto PlayStore » Search for "Citibank HK" » Open Citibank HK – Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citibank HK » click "UPDATE".
  3. Clear Citibank HK – Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Citibank HK servers.
    1. On Android, goto Settings » Apps » Select "Citibank HK – Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Citibank HK app permissions. If any of these permissions required to use your device's features are disenabled, Citibank HK might not work.
  5. Uninstall and reinstall Citibank HK. If nothing else has worked, completely uninstall Citibank HK then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Citibank HK not working


2. Fix Citibank HK Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Citibank HK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Citibank HK not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Citibank HK may not be able to connect to the Internet when running in the background.

Reported Issues