Published by Joint Stock Company Commercial Bank Citibank on Feb 5, 2024

Report an issue with Citibank RU.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Citibank RU?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Joint Stock Company Commercial Bank Citibank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Citibank RU

1. Transfer money using a phone number through Instant Payment Service in an instant. *The specifics of and the risks inherent in such form of payment are described in the agreement with the Customer and need to be understood by the Customer. • Clear app data and cache in your phone’s Settings and restart the device. • Reinstall the app (uninstall it and then download and install the latest version).

2. If the tips do not help, please email us at help. ru@citi. com with a screenshot/video of the error message and the following information: device model, operating system version, login date and time so that we can check and help you accordingly. - call us on +7 (495) 775-75-75 in Moscow, + 7 (812) 336-75-75 in St.

3. - Transfers using a phone number through Instant Payment Service*.

4. Petersburg or 8 (800) 700-38-38 elsewhere in Russia.

Citibank RU Customer Insights

1. irritating!After update to the new interface option of Touch Id is gone and no settings for that in the menu to enable it, what is the reason for that? UPD: Do we have a chance to have it working again? Nearly one month has passed since issue occured, which should be sufficient for a bug fixing... More than 100 days passed, any chance to get ot done? What standard you are referring to, it worked ok before november update, application as such has no option to use fingerprint, please stop cheating an fix it!I updated the application, but can't login: "your login attempt was not successful.

2. but there are so many bugs there! right now I cannot enter it - it asks to put login and password, I do it, then pressing "go" button - and the fields are empty again! nothing happens.

3. (msg 15508)"... What is this? I have already done 50 attempts, but all of them are unsuccessful... Password and other details are correct, I'm sure for 100%.

4. System "Back" action doesn't work for half of the pages, so users should stretch their fingers to top-left corner for a back button.

5. I've tried to do it on website sending a request 4 days ago and still no result (usually in Russia it takes less then a few seconds to open it) and I can't see status of my request.

6. This used to be an excellent app, but lately it keeps forgetting my Citi Token and fingerprint login methods, shutting down unexpectedly and is much less responsive.

7. Hope in the future everything will be OK!Loads very slow, lagging and freezing, transitions between menu unintuitive.

8. No help system inside, no chat, massage, only phones!The way worst app and banking service I've ever seen.

9. It calls my password incorrect few times a month, although it is correct.

10. After going through all possible solutions, there was only one thing left - to try to change the password.

11. But even after that the card doesn't work and it's unable to use it for online shopping.

Steps to Troubleshoot & Fix Citibank RU Issues

1. Fix Citibank RU Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Citibank RU: Restarting the app will resolve most errors.
  2. Update the Citibank RU App. Here is how:
    1. On Android goto PlayStore » Search for "Citibank RU" » Open Citibank RU » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citibank RU » click "UPDATE".
  3. Clear Citibank RU app cache: Clearing cached data will force your app to retrieve the latest data directly from Citibank RU servers.
    1. On Android, goto Settings » Apps » Select "Citibank RU" » click Storage » click "Clear Cache".
  4. Check Citibank RU app permissions. If any of these permissions required to use your device's features are disenabled, Citibank RU might not work.
  5. Uninstall and reinstall Citibank RU. If nothing else has worked, completely uninstall Citibank RU then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Citibank RU not working


2. Fix Citibank RU Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Citibank RU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Citibank RU not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Citibank RU may not be able to connect to the Internet when running in the background.

Reported Issues