Contact Citibank IPB SG Customer Service

Why should I report an Issue with Citibank IPB SG?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Citibank Singapore Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The App will provide a faster and more intuitive mobile banking experience. • Never miss a statement – Easily access your bank statements. • Brokerage – Trade in the U. S. • Digital Debit Card – make payments online and with your mobile, even before receiving your physical card. T&Cs apply.

2. Fulfil your global banking needs while on-the-go with the Citi Mobile® App - the official Citibank International Personal Bank Singapore App.

3. The use of this Citibank IPB SG Mobile app is for the customers of Citibank IPB SG only.

4. Content provided via this Citibank IPB SG Mobile app is not specifically created for any territory other than where Citibank IPB SG operates / is licensed to operate.

1. This app needs a complete rethink and be more customer friendly.*** Update news*** I have been informed that the app has a problem installing on devices that have other Citibank apps from other countries also installed.

2. A fix was supposed to be released early this week (beginning of October) but now Wednesday and still no fix!! If you need this app now, you have to delete the other country citibank apps.Completely different from the guide provided by Citibank Singapore for setting up the OTP and Transaction Authentication generator.

3. All the other apps I installed are working fine.Clicking login immediately says finger print not recognised, but need to tap login first to load finger print recognition.

4. I hope the additional cost to Citibank to send SMSs will force them to reconsider this regressive implementation.Like other reviews, not able to update, so cannot use app.

5. Experiencing this app put my other banking apps like decades behind.Removes biometric login enrollment whenever SIM card is changed thus not travel friendly.

6. This is bad as it discourages good password hygiene and encourages password re-use/simple passwords.After setting up my new phone (Google Pixel 6 Pro with Android 12), I'm not able to launch the app properly.

7. account list very confusing and hard to find needed account - in some place account listed but not click able to see transactions which is frustratinglots of bugs.

8. Seems really buggy.After the recent update, the only way to generate a OTP through the Citi Mobile token is to login through the app, then go to settings, then tap on Generate OTP.

9. Please go back to providing the Online Security Devices as this App is not user friendly and rubbish.The app just stalls and wont function.

10. Also doesn't allow pasting of the password thus making it impossible to use a password manager.

11. Why add in so many steps? Previously one could generate OTP without logging in! I'm switching back to SMS for my OTP and I hope everyone does the same.

1. Fix Citibank IPB SG Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Citibank IPB SG: Restarting the app will resolve most errors.
2. Update the Citibank IPB SG App. Here is how:
   1. On Android goto PlayStore » Search for "Citibank IPB SG" » Open Citibank IPB SG » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citibank IPB SG » click "UPDATE".
3. Clear Citibank IPB SG app cache: Clearing cached data will force your app to retrieve the latest data directly from Citibank IPB SG servers.
   1. On Android, goto Settings » Apps » Select "Citibank IPB SG" » click Storage » click "Clear Cache".
4. Check Citibank IPB SG app permissions. If any of these permissions required to use your device's features are disenabled, Citibank IPB SG might not work.
5. Uninstall and reinstall Citibank IPB SG. If nothing else has worked, completely uninstall Citibank IPB SG then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Citibank IPB SG not working

2. Fix Citibank IPB SG Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Citibank IPB SG be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Citibank IPB SG not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Citibank IPB SG may not be able to connect to the Internet when running in the background.