Contact Citibank SG Customer Service

Why should I report an Issue with Citibank SG?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Citibank Singapore Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We’re constantly improving our mobile experience to offer you a more personalised, easy and intuitive banking experience that keeps you on top of your finances. • Convert your available credit limit from your Citi Credit Card/Citibank Ready Credit Account into Citi Quick Cash - A personal instalment loan payable in your monthly Citi Credit Card or Citibank Ready Credit statement. • Use Citi PayAll to earn Citi Miles or Citi Reward Points when you pay your rent, education expenses, taxes, electricity bills and condominium management fees with your Citi credit card. Fees are applicable.

2. Content provided via this Citibank SG Mobile App is not specifically created for any territory other than where Citibank Singapore Limited operates/is licensed to operate. * Please note that biometric authentication method like Fingerprint are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions.

3. Citibank full disclaimers, terms and conditions apply to individual products and banking services.

4. Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$100,000 in aggregate per depositor per Scheme member by law.

5. The use of this Citibank SG Mobile app is for the customers of Citibank Singapore Limited only.

6. Bank with Citi Mobile® App – the easiest and quickest way to manage your finances with Citi.

7. Your feedback is important as it helps us improve the mobile banking experience.

8. If you have any feedback, we’d love to hear from you.

9. Send us an email at customerservice@citibank. com.

10. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.

1. Very very very poor, slow, expensive citi miles transfer from credit card to airline so will stop using citi visa card for miles.

2. Citi are interested in profits from you but not providing basic banking functional service.Since they have moved the card activaton to App only there are so many issues.

3. I don't see the use of this Enable Magnetic Stripe Overseas Use function if you still have to rely on an SMS when people are travelling using their local sim card instead.

4. Time to change my primary bank.Brought my Citibank PremierMiles card overseas to use when travel.

5. When I try to authorise online credit card payments, it will fail 2-3 times before finally succeeding.

6. This renders my card useless now for online transactions.

7. I have to navigate to different pages to find the stuff I wanted.Now when I try to pay online and respond by "tapping on the incoming Citi Mobile App notification".

8. So many times more hassle as compared to back when card activation was through sms please look into fixing issues with the app and give more avenues for card activation.App was 1000 times better previously.

9. If these functions are already available, then I'd have to say that the app interface and ease of use leaves alot to be desired.Citibank aren't interested in providing customers with a good banking service.

10. No details on credit card points expiry.

11. Ended up my card was blocked as I did not receive an SMS to confirm the transaction.

1. Fix Citibank SG Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Citibank SG: Restarting the app will resolve most errors.
2. Update the Citibank SG App. Here is how:
   1. On Android goto PlayStore » Search for "Citibank SG" » Open Citibank SG » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citibank SG » click "UPDATE".
3. Clear Citibank SG app cache: Clearing cached data will force your app to retrieve the latest data directly from Citibank SG servers.
   1. On Android, goto Settings » Apps » Select "Citibank SG" » click Storage » click "Clear Cache".
4. Check Citibank SG app permissions. If any of these permissions required to use your device's features are disenabled, Citibank SG might not work.
5. Uninstall and reinstall Citibank SG. If nothing else has worked, completely uninstall Citibank SG then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Citibank SG not working

2. Fix Citibank SG Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Citibank SG be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Citibank SG not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Citibank SG may not be able to connect to the Internet when running in the background.