Contact Greenlight Kids & Teen Banking Customer Service

Why should I report an Issue with Greenlight Kids & Teen Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Greenlight Financial Technology, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Join 6+ million parents & kids learning about money and navigating real-world money decisions with debit cards of their own. - Receive & send money instantly. - The New York Times: "Every conversation about money is a conversation about values waiting to happen, and these products can help inspire those discussions with your child". - Parents Magazine: "Greenlight allows some independence for kids and teens to manage their money".

2. The Greenlight card is issued by Community Federal Savings Bank, Member FDIC, pursuant to license by Mastercard International. (2) To qualify, the Primary Account must be in Good Standing and have a verified ACH funding account.

3. Messaging & data rates and other terms may apply. © 2024 Greenlight Investment Advisors, LLC, an SEC Registered Investment Advisor provides investment advisory services to its clients.

4. Subject to change at any time. (3) Provided by Virginia Surety Company, Inc. , cell phone protection is not available to residents of New York. (4) Available on Greenlight Infinity.

5. Greenlight Infinity: All of Greenlight Max with 5% on savings², location sharing, crash detection⁴, and more ($14. (1) Greenlight is a financial technology company, not a bank.

6. The Greenlight app facilitates banking services through Community Federal Savings Bank, Member FDIC.

7. Greenlight Core: Debit card and educational app for kids and teens to earn, save, spend, and give — plus 2% on savings² ($5.

8. Requires mobile data or a WiFi connection, & access to sensory and motion data from cell phone to utilize family location sharing, SOS alerts & crash detection features.

9. Greenlight is the family online banking app¹ where you learn to earn, save, and invest together.

10. I tell my friends & family about it all the time! " – Patricia A. "I love Greenlight.

11. Greenlight Max: All of Greenlight Core with 1% cash back on purchases, 3% on savings²), protection plans³, and more ($9.

1. They can't even be bothered to fix known bugs and just says they don't want us to have bad experiences.PREVIOUS: Constantly crashing, cards and account randomly deactivated, charges for card replacement when it said the replacement was free.... (truncated during edit) EDIT: Customer service contacted me and fixed it.

2. There are other card options with no monthly fees that are looking more attractive lately.Absolutely garbage I had alot in a savings thing, I couldn't open it any longer, but could open other savings goal.

3. However! I registered my complaint and the next thing I know I'm talking to some of their folks and damned if they didn't trace my problem, find the cause, and release an update to the play store that fixed my problem, all withing 48 hours! Very impressed with their ability to figure it out and correct it.

4. Have run into login issues a time or two but customer service was great in responding in a timely manner and getting me back on track.

5. This was the first time I've ever encountered a software issue that was actually acknowledged and fixed by a company.The card is great.

6. Also, what's the point of having the option to add notes when you move money around if you can't see the notes in the transaction history? Some show (move $ in) /some don't (move $ out).At first I was very unhappy with the app on my android (Samsung S7) it loaded slow and ran slow.

7. I requested to cancel and get all the money sent back to my bank.App and service has some great features.

8. After more calls, they finally told me I had to send in my ID and a phone bill before he could use the card? For what??? They have also pulled money from my bank several times after I turned off auto funding.

9. There are still things that are concerning and not transparent to the user (the app is remotely deactivated, so it just crashes without providing feedback; the monthly fee is automatically debited so it shouldn't have caused a cancellation; the reactivation can get stuck in a loop.)DON'T get this.

10. Guess what, it didn't 😡I then tried to login, never let me use my phone number, and I forgot my password, tried to reset it, the system couldn't even handle sending a single email.

11. Really tired of the constant badgering to apply for their credit card and monthly fees.

1. Fix Greenlight Kids & Teen Banking Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Greenlight Kids & Teen Banking: Restarting the app will resolve most errors.
2. Update the Greenlight Kids & Teen Banking App. Here is how:
   1. On Android goto PlayStore » Search for "Greenlight Kids & Teen Banking" » Open Greenlight Kids & Teen Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Greenlight Kids & Teen Banking » click "UPDATE".
3. Clear Greenlight Kids & Teen Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Greenlight Kids & Teen Banking servers.
   1. On Android, goto Settings » Apps » Select "Greenlight Kids & Teen Banking" » click Storage » click "Clear Cache".
4. Check Greenlight Kids & Teen Banking app permissions. If any of these permissions required to use your device's features are disenabled, Greenlight Kids & Teen Banking might not work.
5. Uninstall and reinstall Greenlight Kids & Teen Banking. If nothing else has worked, completely uninstall Greenlight Kids & Teen Banking then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Greenlight Kids & Teen Banking not working

2. Fix Greenlight Kids & Teen Banking Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Greenlight Kids & Teen Banking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Greenlight Kids & Teen Banking not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Greenlight Kids & Teen Banking may not be able to connect to the Internet when running in the background.