Published by Fidelity Bank & Trust on Jul 19, 2023

Report an issue with Fidelity Bank & Trust.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Fidelity Bank & Trust–Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Fidelity Bank & Trust to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Fidelity Bank & Trust–Mobile image 1 contact Fidelity Bank & Trust–Mobile image 2

About Fidelity Bank & Trust–Mobile

1. Fidelity Bank & Trust is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view.

2. To use the Fidelity Bank & Trust–Mobile app, you must be enrolled as a Fidelity Bank & Trust Internet Banking user.

3. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.

4. Secure your account with a 4-digit passcode and fingerprint or face reader on supported devices.

5. Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks.

6. If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials.

Fidelity Bank & Trust Customer Insights

1. It keeps me up to date with my financial accounts and is easy to transfer funds and see activities.For as much as I disliked the older app I love this one! THIS app has everything the older app was missing.

2. Fronts of checks are easy, when you try and take a picture of the back of your check it makes your camera do this idiotic autofocus that winds up making taking a picture impossible.

3. And it also consumes less data than other fidelity bank appsEasy to use and keeps me up to date on my money.

4. Works great for tracking my bank account, simple, fast, and easy.

5. I recently got a new job and I've needed to start using mobile deposit and I've rapidly found the app is absolutely atrocious at taking pictures.

6. good , because it makes my transaction easy for me and it shows every thing the older one does not have.

7. I've never had a bank app be so hard to manage.A sleek and simple banking app that goes hand-in-hand with the physical bank it is associated with.

8. Especially important to me was to be able to access all my accounts with one login and also have 2fa protection and mobile deposits.

9. I've been using it to keep track of my parents' finances ever since my mother had a stroke 5 yrs ago.

10. Either take that out or let me upload my own camera pictures instead of forcing me to use the app.Great banking app.

11. User friendly design that keeps the customer in mind.Very satisfied with this app.

Steps to Troubleshoot & Fix Fidelity Bank & Trust Issues

1. Fix Fidelity Bank & Trust Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Fidelity Bank & Trust: Restarting the app will resolve most errors.
  2. Update the Fidelity Bank & Trust App. Here is how:
    1. On Android goto PlayStore » Search for "Fidelity Bank & Trust" » Open Fidelity Bank & Trust–Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fidelity Bank & Trust » click "UPDATE".
  3. Clear Fidelity Bank & Trust–Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Fidelity Bank & Trust servers.
    1. On Android, goto Settings » Apps » Select "Fidelity Bank & Trust–Mobile" » click Storage » click "Clear Cache".
  4. Check Fidelity Bank & Trust app permissions. If any of these permissions required to use your device's features are disenabled, Fidelity Bank & Trust might not work.
  5. Uninstall and reinstall Fidelity Bank & Trust. If nothing else has worked, completely uninstall Fidelity Bank & Trust then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fidelity Bank & Trust not working

2. Fix Fidelity Bank & Trust Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Fidelity Bank & Trust be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fidelity Bank & Trust not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fidelity Bank & Trust may not be able to connect to the Internet when running in the background.

Reported Issues