Published by Fidelity Bank Plc. on Dec 17, 2024

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What users are saying

1. I also can now enter whatever call credit amount I want to recharge my phone with, instead of preset figures suggested by the app.This app is really frustrating to register in...I've been trying to register for some days now and I can't get past the enrollment...any time I type a preferred password it doesn't go beyond that stage(and it won't even indicate if maybe the password is not suitable, it just freezes like that) I even tried deleting and reinstalling the app but it still does the same thing.

2. Please keep up the good work.After the most recent update, nothing is working, I tried recharging my phone, I was debited, yet, I haven't gotten a refund or the airtime for over 3 days, now I've tried to transfer money, same thing, nothing is working, please fix all these issues, I can't do anything with money rigy now, it's frustrating.Thanks for your recent update.

3. Another issue is the rate at which you guys block any small thing you lock an account it's quite frustrating especially when I know the password I'm using us the correct one please kindly look into thisA nice app... But I have some problems with the updated version: 1) For airtime, there's no option for saving beneficiaries.

4. Like I said it's a great app but it still needs some work for instance add a feature that tells the user when network is good or bad for various transactions, it would save a lot of stress.Fidelity bank app has got to be one of the best banking apps I have used especially after they added a pin for payment option instead of the token generation.

5. Also, the feature that auto transfers on entering the last digit of your pin or token should also have a toggle.I've given 4 stars because since the update biometric feature no longer works, I now have to input my password every single time I open the app.

6. I almost regret opening account hereThe app is great nice and easy user interface beautiful blend of colors and icons it's a work of art, but can the app stop debiting me before processing the transaction.

7. Please address these issues and more.I don't have a problem with the transaction on this app, but the recent update is just unnecessarily stressful, there's no direct Burton to view transaction history, you have to click lots of options to get there.

8. On the upside, before the update I had to always open a 3rd party app to generate a token to complete my transactions because for whatever reason I previously couldn't setup a transaction pin, but now I can.

9. I have loved every moment since I started using it and it makes sending money and other online transactions so easy.

10. It's like the app's moto is debit first, transaction later and the app doesn't reverse the money when the transaction failed.

11. 2) For bank transfers, there's no option of printing out an earlier made transaction.

Steps to Troubleshoot & Fix Fidelity Online Banking Issues

1. Fix Fidelity Online Banking Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fidelity Online Banking: Restarting the app will resolve most errors.
  2. Update the Fidelity Online Banking App. Here is how:
    1. On Android goto PlayStore » Search for "Fidelity Online Banking" » Open Fidelity Online Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fidelity Online Banking » click "UPDATE".
  3. Clear Fidelity Online Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Fidelity Online Banking servers.
    1. On Android, goto Settings » Apps » Select "Fidelity Online Banking" » click Storage » click "Clear Cache".
  4. Check Fidelity Online Banking app permissions. If any of these permissions required to use your device's features are disenabled, Fidelity Online Banking might not work.
  5. Uninstall and reinstall Fidelity Online Banking. If nothing else has worked, completely uninstall Fidelity Online Banking then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fidelity Online Banking not working


2. Fix Fidelity Online Banking Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fidelity Online Banking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fidelity Online Banking not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fidelity Online Banking may not be able to connect to the Internet when running in the background.

Reported Issues

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