Contact Sterling OnePay Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. But since I exited the app that first time, I've never been able login again! Tried "forgotten password" and "forgotten username" and when I enter my account number, it says the account is invalid.

2. Some form of confirmation before leaving a live chat would be a niceEver since I tried out the panic mode password and it showed me the false balance, it has refused to revert to my original password even when I use my real password.

3. I called over 10 times now, it is the same story, they kept telling me that it has been enhanced, yet I kept receiving error messages that I have exceeded my N 0 daily limit.

4. The receiver actually sees only one now.Since I downloaded the app, I have been unable to sign up, it kept saying "oops! Something went wrong.

5. My transfer daily limit was reduced to 30k, I called the customer service to enhance the limit and I ended up not having the chance to do any transfer again.

6. You might want to research their prices and plans to make the necessary adjustment to your app.Nice application and the interface is brilliant.

7. How can a bank app be this unstable? If you make a transfer it should be able to tell you it went through or not, recently it has started what it did same 2 years ago.

8. However, I used the app to subscribe for startimes, I discovered the buques and prices are mixed, I subscribed smart but it had the price of a different plan, as a result it didn't work.

9. Thank you!Stupid, what's the need for the update when you've venehemlty refused to offer me facilities after I repaid the previous ones without defaults.

10. Frustrating is a mild adjective for this apThis is a horrible app ever! I changed my phone and had to download this app on my new device and that was the beginning of the nightmare.

11. I was only able to set it up with my account details, password, PIN and all.

1. Fix Sterling OnePay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sterling OnePay: Restarting the app will resolve most errors.
2. Update the Sterling OnePay App. Here is how:
   1. On Android goto PlayStore » Search for "Sterling OnePay" » Open Sterling OnePay » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sterling OnePay » click "UPDATE".
3. Clear Sterling OnePay app cache: Clearing cached data will force your app to retrieve the latest data directly from Sterling OnePay servers.
   1. On Android, goto Settings » Apps » Select "Sterling OnePay" » click Storage » click "Clear Cache".
4. Check Sterling OnePay app permissions. If any of these permissions required to use your device's features are disenabled, Sterling OnePay might not work.
5. Uninstall and reinstall Sterling OnePay. If nothing else has worked, completely uninstall Sterling OnePay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sterling OnePay not working

2. Fix Sterling OnePay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sterling OnePay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sterling OnePay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sterling OnePay may not be able to connect to the Internet when running in the background.