Contact Fidelity Customer Service

Why should I report an Issue with Fidelity Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fidelity Deposit and Discount Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Still works.Latest update leaves a notice that it's running in the background and doesn't go awayVery easy instructions to deposit a check through app.App doesn't open and keeps crashing to where you can't file a report.

2. Maybe they can build a functioning webpage.New Update is horrible ! Ever since I updated the app won't open for me and I've read reviews that say lots of different issues with it so obviously there's lots of bugs in it.

3. September 13 2021 Update: I talked to someone remotely and they said they're aware of the situation and due to a Google Privacy Settings update, they're no longer compatible.

4. App constantly crashes on the rare chance you get past the login screen and is just generally useless.Login issues almost daily.

5. Considering changing my bank due to not ever being able to login to check balances without trying 6 or 7 times at the very least.

6. I wish I could actually rate any of the features it offers, but that's hard to do when it doesn't even open to begin with.

7. Every time I walk into a branch to make a payment, the teller mentions how much easier it is to make a payment online.

8. Update 6/14/21- issues have gotten worse.

9. Nothing like talking yourself out of a job, right? Anyway, I'll be mailing my payment, and definitely finding another lender for my mortgage.

10. However, they've been in touch with Google to fix the problem but don't have an ETA patch just yet.This app is highly disappointing.

11. This will probably make the decision easier.Completely worthless app if I can't make a mortgage payment from it, and your website is just as bad.

1. Fix Fidelity Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fidelity: Restarting the app will resolve most errors.
2. Update the Fidelity App. Here is how:
   1. On Android goto PlayStore » Search for "Fidelity" » Open Fidelity Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fidelity » click "UPDATE".
3. Clear Fidelity Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Fidelity servers.
   1. On Android, goto Settings » Apps » Select "Fidelity Mobile Banking" » click Storage » click "Clear Cache".
4. Check Fidelity app permissions. If any of these permissions required to use your device's features are disenabled, Fidelity might not work.
5. Uninstall and reinstall Fidelity. If nothing else has worked, completely uninstall Fidelity then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fidelity not working

2. Fix Fidelity Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fidelity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fidelity not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fidelity may not be able to connect to the Internet when running in the background.