Contact West Bank Customer Service

Why should I report an Issue with West Bank Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of West Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy safe, easy and free mobile banking 24/7 with West Bank’s Mobile Banking.

2. To use this service you must be enrolled in West Bank Online Banking.

3. You must first enroll for Mobile Banking through Online Banking.

4. For customer support, call us toll free at 1-855-464-5704.

5. West Bank and related trademarks and logos are trademarks of West Bancorporation. Member FDIC.

1. Being able to deposit checks through photos in the app is such a time saver! I wish I did not have to enter a password or thumbprint for each individual time I click on the app per day, though I understand it is a security feature.Great app very easy to use and understandLatest update tells me they've detected the use of an automated click program in combination with the app.

2. I can get most of the information I want or need but it's backed up by good customer service... How many applications have you used that the business called you and walked you through early development issues and fixed the problem in less than ten minutes while talking to you about how and what happenedThis app has stopped working completely for over a week.

3. Having everything in one spot and not having to have another app is very useful.Terrible. Haven't been able to get past the loading screen for months.User-friendly. "Instant Balance" feature is useful.

4. But truth is that it is West Bank employees that make having this worth it.

5. I used to have to always use a different app to track my cards transactions, however having it built into my app and I can check my balances make transfers.

6. West Bank needs to get it together and fix this.The app was working.

7. The app SUCKS! Fiserv needs to fix the damn thing fast!Very easy to use and make depositsI actually like this app.

8. Especially since the update where they now can track your transactions on your card.

9. I've uninstalled and reinstalled.

10. When it was working, I'd rate it a 5.

11. This app is extremely useful.

1. Fix West Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart West Bank: Restarting the app will resolve most errors.
2. Update the West Bank App. Here is how:
   1. On Android goto PlayStore » Search for "West Bank" » Open West Bank Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for West Bank » click "UPDATE".
3. Clear West Bank Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from West Bank servers.
   1. On Android, goto Settings » Apps » Select "West Bank Mobile Banking" » click Storage » click "Clear Cache".
4. Check West Bank app permissions. If any of these permissions required to use your device's features are disenabled, West Bank might not work.
5. Uninstall and reinstall West Bank. If nothing else has worked, completely uninstall West Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing West Bank not working

2. Fix West Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make West Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to West Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, West Bank may not be able to connect to the Internet when running in the background.