Contact East West Bank Customer Service

Why should I report an Issue with East West Bank Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of East West Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. From managing your bank accounts to transferring funds between accounts to initiating wire transfers, you can manage your banking needs on the go. • Send and receive money from other U. S. • Stay up to date with informative and thought-provoking news and articles covering the global economy, foreign exchange, education, investment and lifestyle. 1.

2. Your available balance does not include funds that are currently on hold and may change throughout the day as you make additional transactions or as previously authorized transactions are posted to your account. 4.

3. East West Bank does not charge for Mobile Banking.

4. Join us to experience an enhanced mobile banking app from East West Bank1.

5. However, your mobile service provider may charge you for sending and receiving text messages on your mobile device.

6. Check with your service provider for details on specific fees and data charges that may apply. 2.

7. The available balance in your account that is available right now for withdrawal or to make purchases.

8. Deposits are subject to verifications and may not be available for immediate withdrawal. 3.

9. See Online Banking Agreement for details, including transfer options, cutoff times and limits. 5.

1. I called customer service while my on line banking account was locked, it was taking over 29 minutes for some one pickup phone.

2. It just says "outbound/inbound ACH".My account got disabled trying to login and you have to call to get it unlocked.

3. Such poor customer service in general.Not sure whats going on.

4. In terms of signing in using my password/biometrics correctly, it still prompts me with entering a verification code sent to my phone number.

5. However, what I don't like is how customer service/chat doesn't provide me with someone (not a bot) to answer my questions.

6. The customer service people are unable to help either.

7. This is frustrating because the hold times are so long! The old app looked outdated but at least I could login.The new app could not be using for PC, it's for mobile devices only, that's too bad.

8. However for the transaction description, it's quite annoying that I have to click into each one to see the who debited the account.

9. I'm just trying to mobile deposit a check and each time I try to take a photo of the back.

10. Before, no screen touches were needed to balance my account.

11. When It come to customer service.

1. Fix East West Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart East West Bank: Restarting the app will resolve most errors.
2. Update the East West Bank App. Here is how:
   1. On Android goto PlayStore » Search for "East West Bank" » Open East West Bank Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for East West Bank » click "UPDATE".
3. Clear East West Bank Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from East West Bank servers.
   1. On Android, goto Settings » Apps » Select "East West Bank Mobile" » click Storage » click "Clear Cache".
4. Check East West Bank app permissions. If any of these permissions required to use your device's features are disenabled, East West Bank might not work.
5. Uninstall and reinstall East West Bank. If nothing else has worked, completely uninstall East West Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing East West Bank not working

2. Fix East West Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make East West Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to East West Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, East West Bank may not be able to connect to the Internet when running in the background.