Published by U.S. Bank Mobile on Oct 2, 2023

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Why should I report an Issue with Deposit Express?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of U.S. Bank Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Deposit Express image 1 contact Deposit Express image 2

About Deposit Express

1. Bank business client enrolled in Deposit Express to use this mobile application.

2. Bank Deposit Express application is supported on Smartphone and tablet devices compatible with Android OS versions 5. x to current. U. S.

3. Bank Deposit Express is an easy-to-use mobile remote deposit capture solution.

4. The Deposit Express mobile application is free to download.

5. In just a few easy steps, you can deposit checks without making a trip to the bank.

6. No sensitive account information or username and password are ever stored on your mobile device and secure encryption is used to protect all transmissions.

7. Bank Business Banking Banking Specalist at usbank. com/small-business/contact-form. html.

8. Bank National Association. Member FDIC. ©2019 U. S.

9. Your mobile carrier may charge access fees depending on your specific plan.

10. For more information about Deposit Express, contact a U. S.

11. Bank must provide you a username and password.

Deposit Express Customer Insights

1. Close, far, tilt, straight, up, down, won't stop taking pictures! Junk junk junk junk!!!!!!Easy to install, and get logged in.

2. Black surface, brown, gray, holy cow! Doesn't matter what color, it just keeps taking the same image over and over.

3. WTH did you guys do to this app? This is terrible! It won't stop taking pictures of the front image.

4. Once you manage to upload a check image you get no confirmation of the deposit , so you only know it worked 48 hours later if money show up in the accountunusable.

5. Images only available for a couple weeks.In the sign in page I cannot sign in nor is there a place for new users to establish another sign in.

6. Very frustrating since the dial a human number is no longer us bankInstalled the app, but it kept telling me that I had the wrong user name or password.

7. I love that I can now deposit all our checks without being limited to a certain dollar amount.

8. Note the extremely low ratings for US Bank apps.Convenient but very poorly laid out.

9. Passwords don't work, and they have no functions to reset the password.

10. No more trips too the bank to make deposits.

11. Junk.

Steps to Troubleshoot & Fix Deposit Express Issues

1. Fix Deposit Express Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Deposit Express: Restarting the app will resolve most errors.
  2. Update the Deposit Express App. Here is how:
    1. On Android goto PlayStore » Search for "Deposit Express" » Open Deposit Express » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Deposit Express » click "UPDATE".
  3. Clear Deposit Express app cache: Clearing cached data will force your app to retrieve the latest data directly from Deposit Express servers.
    1. On Android, goto Settings » Apps » Select "Deposit Express" » click Storage » click "Clear Cache".
  4. Check Deposit Express app permissions. If any of these permissions required to use your device's features are disenabled, Deposit Express might not work.
  5. Uninstall and reinstall Deposit Express. If nothing else has worked, completely uninstall Deposit Express then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Deposit Express not working


2. Fix Deposit Express Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Deposit Express be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Deposit Express not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Deposit Express may not be able to connect to the Internet when running in the background.

Reported Issues