Contact BMCE Direct Customer Service

Why should I report an Issue with BMCE Direct?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BMCE Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Manage your finances simply and securely with BMCE Direct, the Remote Banking solution from BANK OF AFRICA. •Consultation: View the balance and history of your accounts, as well as the status of your cards, loans, securities accounts and bancassurance products in a wink. • Transfers and provisions: Make transfers to BANK OF AFRICA accounts or other banks securely and at a lower cost. • Bill Payment: Pay your water, electricity, phone bills and more in just a few clicks. • Prepaid Card Recharge: Easily recharge your prepaid card for your daily needs. • Checkbook order: Order a new checkbook directly from your application. • Online subscription: Subscribe to a bank card or savings or assistance products with ease. • Card management: Personalize your card settings (opposition, recharge, PIN code, activation of the endowment, activation/deactivation of payment in currencies, etc. ). • Download documents: Access your account notices, bank statements, RIB and IBAN. • Updating information: Modify your GSM and email details for secure authentication of your online payments (3DS). • Contact: Communicate with your advisor or make an appointment at an agency directly from the application. Need help ?

2. Our advisors are available 7 days a week from 8 a. m. to 10 p. m. on 080 100 8100 (from Morocco) or + 212 5 22 42 15 42 (from abroad).

3. BMCE Direct: Your bank that supports you on a daily basis.

1. Unfortunately they don't they're illiterate 🤦🏻 ♂️After they upgrade to the new version, I completelly cannot connect to my Account , ticket has been created no follow-up it seems after more than a week and still no news and my account is not working This is my first and bad experience I will wait a day and if no reaction I will change to other bank.Great app, I hope you can add English and Arabic language soon, since your site already has English version.No notifications, no English language .

2. Just a piece of advice you should work on updating the app and add English language as your app for the moment is the worst app in the market.I have decided not to succumb to the decision of the state that has just taxed purchases from abroad, I confirm that I have just emptied my bank account and I will close it very soon as well as many of my acquaintances, since this last one was created only for one reason and that is the purchase from abroad.

3. Really my account has been very active, I hope BANK OF AFRICA will not disappear because apparently you will suffer serious losses ...Very bad unorgonized app.

4. Developers need to work on this app.It's very slow to show my recent transactions, sometimes it takes up to a week without showing my last transactions.

5. I've had an account on another bank (abroad) and the app was way better and faster, that's why I'm seeing this huge difference.Really a waste of time.

6. And the worst above all there is no English language if it's really a bank of Africa.

7. I hope you guys work on a better version, that's what your customers need, I hope you take this seriously.

8. It doesnt show my recent transactions in the same day and most of time it shows errors.

9. And sometimes it shows me an error and won't let me check how much I have in my account, plus it's not nicely looking and not well organized.

10. One the baddest app I tried in my whole life .how you dare to call it an app it crashes with no reason and I can't get any information.

11. I hope you work on it.

1. Fix BMCE Direct Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BMCE Direct: Restarting the app will resolve most errors.
2. Update the BMCE Direct App. Here is how:
   1. On Android goto PlayStore » Search for "BMCE Direct" » Open BMCE Direct » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BMCE Direct » click "UPDATE".
3. Clear BMCE Direct app cache: Clearing cached data will force your app to retrieve the latest data directly from BMCE Direct servers.
   1. On Android, goto Settings » Apps » Select "BMCE Direct" » click Storage » click "Clear Cache".
4. Check BMCE Direct app permissions. If any of these permissions required to use your device's features are disenabled, BMCE Direct might not work.
5. Uninstall and reinstall BMCE Direct. If nothing else has worked, completely uninstall BMCE Direct then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BMCE Direct not working

2. Fix BMCE Direct Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BMCE Direct be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BMCE Direct not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BMCE Direct may not be able to connect to the Internet when running in the background.