Contact The Walk Customer Service

Why should I report an Issue with The Walk: Fitness Game?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Six to Start to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My main disappointment is with the challenges, which require me to have the app open and pulled up at all times in order to collect items on them--it makes it impossible to play simultaneously with another program (like PokemonGo or Zombies Run), or to play when walking with my husband.

2. Just wish you didn't need eyes on screen all the time or 2 hrs.I'm not a fan of the subscription model pricing, though the experience of the app does seem better than when I tried this a few years ago (though not sure if that's is solely due to app development or because I have a nicer phone now).

3. The second: the episodes are listed in order, but it doesn't bookmark your progress, so everybtime you open the app, you have to scroll to find where you are, and there are >50 chapters.

4. Unfortunately, the app had an identity crisis (after locking in my subscription, of course) after those first few episodes - the walk lengths shot up until they were ridiculously long, even for an athletic 30-something.

5. I'd much prefer to be able to turn on the challenge and set my route, and then have it collect the items in the background so I could do other things.Very good, with a few annoying details.

6. Now it's just basically a podcast that doesn't track my steps, tell me how far I've gone, or tell me how to collect items.

7. I've replayed the beginning of this game about four times now after encountering blocking bugs, over multiple years (I started playing sometime before 2016, so this is not an exaggeration).

8. Otherwise amazing.I love the idea of this game and have been a loyal subscriber to zombie run for years.

9. After technical issues and frustration, I loved the first half dozen or so episodes.

10. Uninstalling today, but I hope they fix the app soon.I really enjoy the episodes and the story and have no problems with getting the regular episodes to work exactly how I want them to.

11. Especially later in the episodes, there are starts for audio recordings too close to the previous recording.

1. Fix The Walk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Walk: Restarting the app will resolve most errors.
2. Update the The Walk App. Here is how:
   1. On Android goto PlayStore » Search for "The Walk" » Open The Walk: Fitness Game » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Walk » click "UPDATE".
3. Clear The Walk: Fitness Game app cache: Clearing cached data will force your app to retrieve the latest data directly from The Walk servers.
   1. On Android, goto Settings » Apps » Select "The Walk: Fitness Game" » click Storage » click "Clear Cache".
4. Check The Walk app permissions. If any of these permissions required to use your device's features are disenabled, The Walk might not work.
5. Uninstall and reinstall The Walk. If nothing else has worked, completely uninstall The Walk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Walk not working

2. Fix The Walk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Walk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Walk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Walk may not be able to connect to the Internet when running in the background.