Contact Cashwalk: Step Counter&Rewards

Reported Issues

• My steps are not working as of today it shows I have $1,064 and it's not going anymore what is going on

  — by James Meahan 1 week ago




• I have redeemed Amazon gift certificates before with cashwalk but today when I wanted to redeem an Amazon reward I got a message “For security reasons the service is only available in the service provided area”. This makes no sense and I would like to know what has changed. I live in Canada.

  — by Nancy Power 2 weeks ago




• I live in Turkey as an expat. Since my coins started expiring -nearly, i lost 6000 coins already - I started exchanging my coins for Uber. Message comes back and says "it's only available for the service areas". I don't want to buy or exchange my coins in Turkey. I know that I need those Ubers when I go back to US.
  PLEASE, exchange all coins I have for Uber and send me an e-mail explaining that you did..
  
  
  Thank you,
  Zeynal Karakus
  
  Note that I am using internet name as Dash Dashville.

  — by Zeynal Karakus 2 weeks ago




• I have the cakewalk app and have 3 $5 gift cards to Chipolte and they are not working!!!

  — by Amy Milligan 2 weeks ago




• It's saying that my account is suspended. And want let me Redeem my coins.

  — by Alexis Cofer 2 weeks ago




• I reached 1500 points for the second time since I registered and I am unable to claim another Amazon gift certificate Cashwalk tells me I have too many redeemed on IP address

  — by Nancy Power 1 month ago




• I reached 1500 points for the second time since I registered and I am unable to claim another Amazon gift certificate Cashwalk tells me I have too many redeemed on IP address

  — by Nancy Power 1 month ago




• I can’t redeem my coins for gift card. Error message said VPN cannot be active for the transaction but I don’t have VPN

  — by Karen Sullivan 1 month ago




• On the 3 boxes, I have only gotten 1 coin each time for months. My family gets a lot more, what am I doing wrong?

  — by Daniel S Merritt 1 month ago




• I received a message saying that my account was sispended. Can you tell me why? I rarely log in and even some of my steps have been subtracted. I would like to know what's going on.

  — by Anthony Sartor 1 month ago




• The app won't let me redeem my 4000 points for a 10 dollar xbox gift card

  — by Sam griffis 1 month ago




• I have been trying to get an Amazon gift card for my reward and everytime I click redeem it says an error has accused try again later,and I've been trying for 3 weeks now myapp is up to date and I don't no what to do

  — by Heidi Crane 2 months ago




• Hello....I completed my 10000 steps today but it didn't give me my 100 points credit for it....thank yiu for your time

  — by Patricia Cline 2 months ago




• Hello Cashwalk! I am currently trying to redeem a giftcard. When I put my phone number in, it works, but the code isn't being sent. Please fix this!

  — by Vixerile 2 months ago




• I haven’t been able to redeem my points for a gift card in almost a month. Every time I try it says “An unexpected error has occurred “

  — by Christina Underwood 2 months ago




• I send all my accaunt so now delete all my accaunt and unsuspend my accaunt

  — by Shahbaz 2 months ago




• I worked so hard to collect my coins but when I went to redeem my reward, it showed up that my account has been suspended for security reasons. I really want my reward as it means to me a lot. Please help and fix this issue🥺🙁 I have done nothing wrong in the app…

  — by KR4ZZY 2 months ago




• When I try to redeem a reward after I enter my phone number to get the code sent I never receive the code. The 2:59 time just runs to 0:00 and I get an error message

  — by Fanta Smith 2 months ago




• Hi I replaced my phone and I cannot get my 4 k pts off my old phone. Can you add to 580 points I have on this phone.

  — by Allen Geronimi 3 months ago




• My app isn't working. I have 1200 steps and hasn't gotten any points

  — by Trevor Hines 5 months ago




• I just redeemed a reward but there's no link to click or a code

  — by Maurell Cook 5 months ago




• I have been trying for a long time on my new phone I have the same old phone number that I've had for many many years but on my new phone I can't redeem my points and get my walmart.com it keeps asking me to put my phone number in when I put my phone number in when after I hit the tab that says redeem it tells me your phone is already been verified and it won't let me go any farther and I I have points stacking up and I can't redeem them and I want to get my walmart.com gift card I have sent a million emails and they're telling me stuff that doesn't even make sense I don't have a new phone number I have the same old phone number since 2006 I'm not changing my phone number I can't but I do have a new phone I uninstalled Cash Walk on my old phone and it's still not working so what do I do will somebody please call me my number is 909-782-8943

  — by Maryann vonstietz 5 months ago




• Hi,
  
  I recently redeemed my tokens for a Walmart egiftcard. The card is there in "My Rewards" but I don't see any pin numbers or bar codes or any way to use it. Please assist.
  
  Thanks,
  
  Joe

  — by Joe Kolodziej 5 months ago




• Why was my account suspended

  — by KacyJorgenson 5 months ago




• I recently achieved 3,000 step coins and I am trying to put two five dollar Amazon gift cards on my Amazon account and it’s only showing I have a$5 balance and my step coin balance is now only 200 I should have a $10 balance on my Amazon account

  — by Gary morgan 5 months ago




• Trying to see where the total steps are shown. Also if 100 steps equal 1 coin; ex 1500 step earned 15 coins . Is this correct?

  — by Stephanie 5 months ago




• Hello,
  I recently tried to cash out my steps. The account sent a message saying I was suspended and to contact customer service. I assure you it was me trying to cash out the steps. Is it possible to retract the account suspension?
  
  Thank you, Matthew Bartlett

  — by Matthew Bartlett 5 months ago




• I can't redeem my rewards. I got one Amazon gift card then when I went to get another one, it kept asking me to do the recaptcha pictures then did nothing.

  — by Victoria Pedraza 6 months ago




• I have 13,675 steps recorded but only 1c. (1coin) on reward listed.

  — by Jonathan Miller 6 months ago




• I'm not able to redeem my points it says to continue to verify my phone number and then it says my phone number has been verified can you please help me with this

  — by Annette Castro 6 months ago




• I cant verify my account. It keeps saying that the verification code is incorrect

  — by Mariana Gonzalez 6 months ago




• i will not recive money 14 day after process

  — by javed 6 months ago




• تم تعليق حسابي على cashwalk لماذا

  — by ابراهيم العثمان 6 months ago




• Hi Staff,
  I redeemed a $5 amazon gift card on Cashwalk and I decided to give it to a friend of mine, but he said the code didn't work and after I tested the code myself it didn't work either. The pop-up message says it's locked and to contact the purchaser of the gift card. It was rewarded on April 25, 2022, the security code is QF4M-MP6M and after I got the link I got the code G E V 6 G 5 9 C L W 7 ZA M . Guys, I took a lot of steps to get this gift card, may I please get the $5 amazon gift card one way or another? Thank you.
  -Alan

  — by Alan Nazarov 6 months ago




• My app stopped recording steps

  — by FRANK NEUMANN 6 months ago




• Whenever I attempt to redeem a gift card, it tells me that I've Inappropriately attempted redemption? I dont understand. It does this with every card, not just Amazon cards (the ones I'm trying to redeem). I've already emailed but never received a response.

  — by Ella Worthy 6 months ago




• I am trying to redeem my points, but it's sending a code to my phone number to verify me. But I am not receiving the verification code. Can you please help?

  — by Ankit khanna 6 months ago




• I had a cashwalk account and my old phone was in my stolen car. The cashwalk account was associated with that old phone number which was 2525991313. I have a new phone and have to download the app all over again. Can I get all my points back and transferred to my new number?

  — by Cheryl Sharp 6 months ago




• I want to redeemed reward, but says my account was suspended due to security purpose. What does that mean? And this is my personal phone. I have never try login several time. And going over 1900 coins has already expired and going to 600 is expiring soon. Can you please help me fix it. So i can redeemed.

  — by Abiodun Adegoke 6 months ago




• inability cash taco e-gift

  — by dorothy m russell 6 months ago




• I cant get back into my cash walk app my friend code is 7V87G

  — by randolph scott 6 months ago




• Redeem e-gift for taco & for walmart on site

  — by dorothy m russell 6 months ago




• Redeem e-gift for taco & for walmart on site

  — by dorothy m russell 6 months ago




• Please help me miniclip please unbanned to me account please help me

  — by Zq68 6 months ago




• The last time around August 14th it would not even show up that I had a $5 balance on my Chipotle card that I chose for my walking stuff I still can't use it it still says nothing is on a zero balance and I've not used it
  and It really upsets me

  — by Charlotte McDaniel 6 months ago




• My rewards not working the codes are not going threw for my tacobell rewards I have two of them and the $5 each I want to know what you can do about it

  — by Timothy O Couch 6 months ago




• it keepd telling me phone already registered and it doesnt send me a code

  — by Barbara G Stacy 7 months ago




• I was able to redeem the Amazon gift card 4 times, but when I went to redeem it for the 5th time, I got the message 'Your account has been suspended for security reasons. Contact Support Team via...' (the rest is cut off). This was AFTER I had performed their verification (they make you enter your phone number and then send you a code EVERY time) successfully. It's been almost a month since I've contacted them with NO response (not even the 'we are looking into it' response I get from most apps).

  — by Tasha Curtis 7 months ago




• Hello,
  I have been using this app for about two months now and I noticed that the coins that comes up after every 100 steps always stops at 10 for me. At first I thought it was supposed to stop there even if I walked more than 1000 steps until I found out that it can go higher than 10. Please fix this so I can get the right amount of coins and is there a way for me to get the coins I lost from before? Thank you in advance!

  — by Doanh Thai 7 months ago




• I had many points that accumulated on.my on phone. How do I transfer the hardworking points I made on my new phone? Do I have to start all over again. I had over 4000 points

  — by Cheryl Sharp 7 months ago




• I try to redeem amazon gift card and it say verifying yiure not a robot and nothing happens. I've tried several times. My husband was able to redeem his with no problem. This is the second time I'm having issues. I've uninstalled and reinstalled and nothing. I've had the app for a coupke months and now can't redeem

  — by Jessica 7 months ago




• My account suddenly suspended

  — by Nedra brown samuel 7 months ago




• I didn't not receive my gift card for Starbucks I redeem it right when I had enough coins and then later down the road I had more enough coins to redeem on a Walmart gift card and didn't receive it.

  — by Jennifer Gorzen 7 months ago




• I went to redeem my coins for a Starbucks gift card did not get it and then a while back I redeem for a Walmart gift card and didn't get it at all.

  — by Jennifer Gorzen 7 months ago




• MY ACCOUNT GOT SUSPENDED

  — by BLU 7 months ago




• My account is suspended, please unsuspend me

  — by Hhhy Gg 7 months ago




• Whenever I try to collect my stepcoins it says there are too many free draws. What does that mean and how to fix it?

  — by Jacob 7 months ago




• It said my account is suspended due to security reasons

  — by Hhhy Gg 7 months ago




• I can’t redeem my points on my app. Can you please help with this matter? Thanks~

  — by yoonmi Hong 7 months ago




• I used my My cashwalk apt at whole foods food store twice in the past but I tried using it in whole foods yesterday but it's not working for any of the rewards at all. It just kept saying that I have exceeded my daily use. Can you assist me?

  — by Beryl 7 months ago




• It says my invited code is suspended fix it please

  — by Salina 7 months ago




• And get my cashwalk

  — by Joseph 7 months ago




• I am trying to redeem my 5 dollar amazon gift card I redeemed one 2 days ago and now it's saying that my limit for the day has been reached please fix this issue

  — by Tamara Sheree Harris 7 months ago




• I cant redeem my gift card

  — by Adela 7 months ago




• My cashwalk app is showing that I am sending messages and pictures in my Google activity I'm not what is going on and my data has trippled in the last month please help

  — by christina Scribner 7 months ago




• When hit redeem, just clocks, never get gift card

  — by Jonathan Maclay 7 months ago




• Hhfď

  — by Ranim 7 months ago




• I go to redeem a gift card, and I enter the verification code, but now keep receiving a negative message. It tells me I have tried to inappropriately tried to redeem.

  — by Heather Smith 7 months ago




• Trying to redeem rewards and it's telling me I can't for security reasons that I don't know what it is. Please assist me with whatever the issue is. I want to use the South West gift cards on a flight I'm going to book soon

  — by Leslye Watkins 7 months ago




• I tried to send my coins to the Starbucks account but it didn't transfer. Is there any way of fixing this?

  — by Ronnie wilson 7 months ago




• i dont receive code to redeem cause it says my account is already verified

  — by Barbara G Stacy 8 months ago




• I used 1500 points to get a $5.00 Amazon Gift Card. I didn't get an email with the security code to access the gift card to Amazon.

  — by Karen Kirk 8 months ago




• My account seems to be in "Security Suspension" . Can this matter be reset as I like the app and wish to redeem the rewards to Wholefood. Thanks

  — by Jenkins 8 months ago




• It is saying whenever I try to redeem a Starbucks card that You must have at least 500 step coins obtained by walking to redeem

  — by Madison Cole 8 months ago




• I never received my first gift card. It was supposed to be a $5 Amazon card. Now I have enough for another $5 Amazon and I'm having trouble redeeming this card as well... HELP!!!

  — by Tyler Mayer 8 months ago




• Hi. I don't actually have a complain just a question. I currently have cashed out 2 $5 Sephora gift card but haven't used either. Is there a way I can combine them so I can use them.

  — by Angela H Phillips 8 months ago




• I do not know how to access the gift cards I've won to use them

  — by Tahesia Thomas 9 months ago




• My app will not load at all, I just got a new phone and i downloaded the app and it won't open it is just a yellow screen

  — by Victoria 9 months ago




• Can not get my last two rewards when touch the url nothing happens this is the third time I have sent you a message

  — by Pamela J Lenser 9 months ago




• Will not let me claim my last 2 amazon gift cards

  — by Pamela J Lenser 9 months ago




• Redeemed on 7 15 for amazon can not get code to use

  — by Pamela J Lenser 9 months ago




• Hi there. Coins do not appear to collect on my home screen. I have walked over 10,000.00 steps today a.d zero coin have been collected. Can you help? Thank you

  — by Amy Reams 9 months ago




• I clicked on my coins and it didn't take it. I went in to check my steps again and it shows that it didn't add my coins

  — by Chelae 11 months ago




• Today this afternoon my Cash Walk app stopped working when I'm on the load screen and I go to tap my coins to collect them they get collected but then when I get out of it and go back those coins are back and I have to recollect them so they're not saving to my account. Also when I click on like the rewards part of the app or the lottery part a same little message in the bottom of the screen comes up saying cannot connect to network to continue check Network or whatever and I've checked it everything is fine on my end whether I'm using Wi-Fi data at my house or I'm using my mobile data either or isn't working and I know it's the app cuz all of my other apps are working fine and connecting to the network no problem. It was working fine this morning and then suddenly I know where I started having these issues and I even tried uninstalling the app and reinstalling it and the same issue is going on so they're not collecting my coins and as soon as the day ends I'm going to lose all my hundred coins that I will acquire. So I needed this recorded that when this issue is resolved that I will be for my coins that aren't being collected so I would like it if somebody could get back to me at my email or they can call me on my cell phone which is 860-849-6117 thank you.

  — by Derek DeTura 11 months ago




• I feel like I have been walking with my CashWalk app forever.I was very excited about usong the app especially when I got my first and only $5 gift card.Since getting that,getting my coins takes forever.I should have cash out another $5 gift card by now.Sometines I see the coims accumulated appeat on my phone so I can tap to get them,and before long and before I am able to tap on them,they're gone.I check the app and there is no reflection of the new coins.So etimes I feel like the app does not give me credit for all my steps and I walk a lot.I wish Cashwalk wiuld do something about the problem.I have already recommended it to a few people but now I am wondering of that was a mostake.

  — by Sharlene Cassius 1 year ago




• Why can I not cash in my rewards? Everytime I apply my rewards to the Walmart $5 gift card this is what I get..well I cannot attach a screenshot but it just keeps saying"an error has occurred"

  — by Leigh Golden 1 year ago