Contact Youper Customer Service

Why should I report an Issue with Youper - CBT Therapy Chatbot?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Youper, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I do not recommend this for those in the early stages of their mental health journey but it work in tandem with talk therapy.In general, I love this app... But recently, when I went to show a friend how you are able to read your previous check ins, it wouldn't let me.

2. I definitely recommend to anyone dealing with emotional health problems and will love to keep using Youper in the future !!!! thank you ! 😇✨❤️Never had an app where each update makes it consecutively worse.

3. (Unless you like talking to a poorly programmed robot)I loved this app before and shared it with many people but the free version seems to now only be a tiny step up from a gratitude journal.

4. Features are taken, it makes you set goals but then won't let you complete them without paying, or while getting data on your mood suddenly require you to pay to do it properly.

5. Even though the techniques are great, the system quickly expires and turns into the dialogue that you skip in a game to get to where you want to go.Great tracker.

6. THIS APP IS $69.99. Which is totally fine and I support 100%! It seems like a very professional app, but the cost should really be advertised or shown up front on the Play Store.

7. That is especially annoying when I'm deep into analyzing my mood and thoughts, especially if I'm almost about to finish the process.I love the app.

8. The app seems like it could be a great tool, but it's disappointing to download only to realize you can't use it.I'm really impressed with the changes.

9. When I tried to "share" (just to see if I could see my whole post) the screen went back to the beginning screen and it asked me to check in again.

10. I find it is an easy way to keep track of my mental health symptoms.

11. If you don't want to do anything righ then, but missed the time to say no, you have to exit the session altogether, because you don't have the option to say no thanks.

1. Fix Youper Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Youper: Restarting the app will resolve most errors.
2. Update the Youper App. Here is how:
   1. On Android goto PlayStore » Search for "Youper" » Open Youper - CBT Therapy Chatbot » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Youper » click "UPDATE".
3. Clear Youper - CBT Therapy Chatbot app cache: Clearing cached data will force your app to retrieve the latest data directly from Youper servers.
   1. On Android, goto Settings » Apps » Select "Youper - CBT Therapy Chatbot" » click Storage » click "Clear Cache".
4. Check Youper app permissions. If any of these permissions required to use your device's features are disenabled, Youper might not work.
5. Uninstall and reinstall Youper. If nothing else has worked, completely uninstall Youper then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Youper not working

2. Fix Youper Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Youper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Youper not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Youper may not be able to connect to the Internet when running in the background.