Contact COVID Alert Customer Service

Why should I report an Issue with COVID Alert - Let’s protect each other?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Health Canada | Santé Canada to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For the developers: is it possible to have a feature where the app can automatically turn Bluetooth on when it detects a change from WiFi to Data usage? Make this an opt in feature within app settings so it doesn't bother most people....but for me I constantly forget to turn Bluetooth on when I leave the house as that is not my usual practice.

2. I have to open the Bluetooth settings and switch it to "visible to all nearby devices" each time to presumably make it effective (I haven't found any way of changing the default setting).Had this app for a few months, and then uninstalled it as it never alarmed me even when I was in the most crowded places.

3. If you are worried about having bluetooth on all the time you can turn it off while at home or work.

4. If you just turn off the bluetooth, app tries to reconnect and causes more battery drain...Great concept.

5. But, I have noticed that my phone automatically reverts to Bluetooth "visible only to paired devices" whenever it powers off and on which presumably would not allow the app to communicate with all others nearby as intended.

6. I would like to see though more options like automatically turning the Bluetooth on in case you forget it or notifying you more actively if you're Bluetooth stays off for quite some time.As someone working in the healthcare field, I strongly recommend this app for everyone to use.

7. There is however an issue with the app recently where it always sends a reminder notification that "bluetooth is off, unable to check for exposure" multiple times a day.

8. However, the app seems happy that Bluetooth is on and does not give me any message that anything needs to be done to let it work.

9. It ends up being very annoying since I only turn off bluetooth at home, with no one else going out.

10. This app should be able to work without it when its bluetooth connected.

11. It sends you a little notification saying "Exposure Notification inactive" For those saying they are unable to have phones at work.

1. Fix COVID Alert Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart COVID Alert: Restarting the app will resolve most errors.
2. Update the COVID Alert App. Here is how:
   1. On Android goto PlayStore » Search for "COVID Alert" » Open COVID Alert - Let’s protect each other » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for COVID Alert » click "UPDATE".
3. Clear COVID Alert - Let’s protect each other app cache: Clearing cached data will force your app to retrieve the latest data directly from COVID Alert servers.
   1. On Android, goto Settings » Apps » Select "COVID Alert - Let’s protect each other" » click Storage » click "Clear Cache".
4. Check COVID Alert app permissions. If any of these permissions required to use your device's features are disenabled, COVID Alert might not work.
5. Uninstall and reinstall COVID Alert. If nothing else has worked, completely uninstall COVID Alert then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing COVID Alert not working

2. Fix COVID Alert Server issues & Internet Connection

1. Check network connection: An unstable Internet will make COVID Alert be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to COVID Alert not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, COVID Alert may not be able to connect to the Internet when running in the background.