Published by SAP SE on Aug 12, 2024

Report an issue with SAP Field Service Management.
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Why should I report an Issue with SAP Field Service Management?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SAP SE to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SAP Field Service Management

1. Perfect field service moments in one mobile app.

2. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.

SAP Field Service Management Customer Insights

1. Now, I'm not sure how to go back to the last version.APP RANDOMLY OPENS When NFC is on any of my tap to pay credit cards will automatically open this app and it has done that on 3 separate phones over 2 years Update: from 3 stars to 4 because of the super fast response from the developers.

2. sorry for bad feedback but its our primary work tool and i think it should be tailored to our team needs and inveroment.Not working in my android mobile, though everything is normal in my iphone.

3. Still thankful they responded so fast otherwise 1 star would make more sense.App not working properly and automatically hang , whan time I am using the app my mobile start heating.

4. But for me it is a major drawback that takes too much storage space to run the application (I need 5GB free space for this app) and I can't place the data on SD card (without rooting the phone).

5. I tried to use it on 3 different devices : 2 android, 1 ios - wich are using last updates and i cannot use it !!!Bloody awful.

6. App will now be uninstalled and I'll refuse to use it.This app is not properly syncing, ticket number not came in this application from WhatsApp please update...unfrendly, complicated and not suited for our workflow.

7. Download-ing a lot of data, ERP user is missing, freezing app, consuming a lot of energy from the battery, using a lot of resources - even on a device with 8GB Ram.

8. With every work order I close out, I have a hard time entering my time in - it always wants to do a AM to PM flip on me.

9. Too much problem, slow app , user interface not good.I dislike that when I close and order it doesn't disappear.

10. Today's problem is that it automatically updated to a junk version - version 10.3.0, which my IT department told us not to use, but that email came out a little too late.

11. Tried reinstalling,clearing cache.It works, I don't have any major issues.

Steps to Troubleshoot & Fix SAP Field Service Management Issues

1. Fix SAP Field Service Management Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SAP Field Service Management: Restarting the app will resolve most errors.
  2. Update the SAP Field Service Management App. Here is how:
    1. On Android goto PlayStore » Search for "SAP Field Service Management" » Open SAP Field Service Management » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SAP Field Service Management » click "UPDATE".
  3. Clear SAP Field Service Management app cache: Clearing cached data will force your app to retrieve the latest data directly from SAP Field Service Management servers.
    1. On Android, goto Settings » Apps » Select "SAP Field Service Management" » click Storage » click "Clear Cache".
  4. Check SAP Field Service Management app permissions. If any of these permissions required to use your device's features are disenabled, SAP Field Service Management might not work.
  5. Uninstall and reinstall SAP Field Service Management. If nothing else has worked, completely uninstall SAP Field Service Management then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SAP Field Service Management not working


2. Fix SAP Field Service Management Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SAP Field Service Management be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SAP Field Service Management not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SAP Field Service Management may not be able to connect to the Internet when running in the background.

Reported Issues