Published by SAP SE on Aug 31, 2023

Report an issue with SAP Business One.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with SAP Business One?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SAP SE to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SAP Business One

1. The mobile app lets managers, executives, sales reps, and service techs stay informed about their business, view reports, manage contacts, and handle sales and service activities.

2. With the SAP Business One mobile app for Android, you can access SAP Business One, SAP’s enterprise resource planning application for small businesses, anywhere, anytime.

3. Note: To use the SAP Business One mobile app with your own business data, you must be running release family 8. 82 of the SAP Business One application as your back-end system.

4. You can try out the mobile app now using a demo logon.

SAP Business One Customer Insights

1. Application loading time is too muchWonderful app with practical functions like document approval and various document type modifications supported.Not providing details,always have errorI need SAP Business one app for I pad it's too old version so.

2. RIDICULOUS APP.Haven't released an updated in months, doesn't work with new operating systemToo many error and too complicated for setup this mobile app to connect the server, really dispointedGetting SSL certificate error in Dashboard.

3. Can't even send a quote to a customer!!! What is the purpose of the online version??? I was expecting more after so many years of the app development and from a company that worth BILLIONS!!!! All people who rated 5 stars are probably some of their thousand EMPLOYEES!!! FOR SURE THEY ARE NOT CUSTOMERS.

4. App opens error message that asking me to inform Admin with my credentials (imei, phone number).

5. It happens while i did not change anything on server or at appCant disable connection time out.

6. Dont know why but from time to time i could not login to prod system.

7. Waste of time and expectations.

8. When manage to make the app connect to my Database i realised that it is worthless.

9. Rest of the features are working fine.Worst experience.

10. Cant see much details.

11. Cant log in with fingerprints.

Steps to Troubleshoot & Fix SAP Business One Issues

1. Fix SAP Business One Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SAP Business One: Restarting the app will resolve most errors.
  2. Update the SAP Business One App. Here is how:
    1. On Android goto PlayStore » Search for "SAP Business One" » Open SAP Business One » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SAP Business One » click "UPDATE".
  3. Clear SAP Business One app cache: Clearing cached data will force your app to retrieve the latest data directly from SAP Business One servers.
    1. On Android, goto Settings » Apps » Select "SAP Business One" » click Storage » click "Clear Cache".
  4. Check SAP Business One app permissions. If any of these permissions required to use your device's features are disenabled, SAP Business One might not work.
  5. Uninstall and reinstall SAP Business One. If nothing else has worked, completely uninstall SAP Business One then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SAP Business One not working


2. Fix SAP Business One Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SAP Business One be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SAP Business One not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SAP Business One may not be able to connect to the Internet when running in the background.

Reported Issues