Published by VMware Workspace ONE

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AirWatch Samsung ELM Service Customer Insights

1. keep getting pop up error message vmware needs to fix bug to get rid of error message or push an update..Garbage app.

2. drives me crazy constantly getting this message.Multiple updates to Android operating system for S20+ but this app continues to error out and pop up an error.

3. Pathetic.On upgrading phone software continuously error message is pop up.

4. As the reviews read it is not just a few have the issue.App barely functioned in the background before, but after the latest Samsung/Android software updates, I get pop-ups every 5 minutes saying "Airwatch EML keeps crashing".

5. However my phone has pie 9.I keep getting error messages popping up.

6. Error message keeps popping up.

7. Every time I turn around I am having to dismiss an error message.

8. It kept telling me to update my phone's software from 6.

9. Please fix it as we can't uninstall it.After software update by samsung.

10. Very annoying I can't delete or force close the app.Garbage. "Not working".

11. Although I'm 99% sure I need it for my corporate account to work on my phone.

Steps to Troubleshoot & Fix AirWatch Samsung ELM Service Issues

1. Fix AirWatch Samsung ELM Service Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AirWatch Samsung ELM Service: Restarting the app will resolve most errors.
  2. Update the AirWatch Samsung ELM Service App. Here is how:
    1. On Android goto PlayStore » Search for "AirWatch Samsung ELM Service" » Open AirWatch Samsung ELM Service » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AirWatch Samsung ELM Service » click "UPDATE".
  3. Clear AirWatch Samsung ELM Service app cache: Clearing cached data will force your app to retrieve the latest data directly from AirWatch Samsung ELM Service servers.
    1. On Android, goto Settings » Apps » Select "AirWatch Samsung ELM Service" » click Storage » click "Clear Cache".
  4. Check AirWatch Samsung ELM Service app permissions. If any of these permissions required to use your device's features are disenabled, AirWatch Samsung ELM Service might not work.
  5. Uninstall and reinstall AirWatch Samsung ELM Service. If nothing else has worked, completely uninstall AirWatch Samsung ELM Service then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AirWatch Samsung ELM Service not working


2. Fix AirWatch Samsung ELM Service Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AirWatch Samsung ELM Service be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AirWatch Samsung ELM Service not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AirWatch Samsung ELM Service may not be able to connect to the Internet when running in the background.

Reported Issues