Published by Jawwal on Mar 20, 2024

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Why should I report an Issue with Jawwal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Jawwal to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Jawwal

1. Stay constantly updated on your bills and balances. • Access your program details with a single tap and control your effective services. • Pay your bills from anywhere using different payment methods. • Check your current internet speed, and eligibility for upgrades, and request new speeds. • Explore recommended Giga Fiber offers and join the fastest home internet in Palestine. • Stay informed of the latest updates by enabling notifications. • Monitor your usage and subscribe to the strongest packages.

2. Enjoy a sleek new interface, biometric login options, and the ability to manage multiple accounts simultaneously.

3. Enjoy a 100% secure login experience.

4. Jawwal App is your all-in-one solution for effortless mobile management.

5. Use fingerprint or Face ID authentication for enhanced security. • Shop for the latest devices with just one click through our online store.

Jawwal Customer Insights

1. With the latest update this has been fixed! Thanks Jawwal Team! Now this App works perfectly!Lol ! This app need update everyday this is annoying! also crashing, slow loading and sent a million push notifications everyday kindly understand no one cares about all this notification you sent and no one is ready to update the app everyday And sending useless notifications is bad sending useless notifications is bad sending useless notifications is badThe good thing after last update is to have all numbers owned by me in one profile, but it is painful to switch between numbers as system keeps asking for verification code every time which is non convenient! Also it is slow and cannot activate biometric option, even if you select that it will turn off again!This app doesn't work right on Android 13, it keeps stuck on loading screen and it won't open just keeps loadingThe app didn't open even af...

2. The developers should look into this bug and get it fixed."Something went wrong, try again later" is the message that keeps popping up whenever the app is opened.Jawwal has some pretty good offers! I've reviewed this App with 2 Stars before because it kept crashing and it wasn't even opening sometimes or got stuck at the Loading Animation which was really annoying.

3. It keeps asking about updating or needs to much timeIt doesn't even open anymore.

4. The app will not open while using Jawwal Data (net) package.

5. It opens only while using WiFi connection from a nearby router.

6. So, if there is no WiFi service/connection, it is a useless app.

7. I tried several times to log in through the communication with the service and callcenter staff.

8. Good job.

9. 😒Unfortunately, the application failed.

Steps to Troubleshoot & Fix Jawwal Issues

1. Fix Jawwal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jawwal: Restarting the app will resolve most errors.
  2. Update the Jawwal App. Here is how:
    1. On Android goto PlayStore » Search for "Jawwal" » Open Jawwal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jawwal » click "UPDATE".
  3. Clear Jawwal app cache: Clearing cached data will force your app to retrieve the latest data directly from Jawwal servers.
    1. On Android, goto Settings » Apps » Select "Jawwal" » click Storage » click "Clear Cache".
  4. Check Jawwal app permissions. If any of these permissions required to use your device's features are disenabled, Jawwal might not work.
  5. Uninstall and reinstall Jawwal. If nothing else has worked, completely uninstall Jawwal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jawwal not working


2. Fix Jawwal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jawwal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jawwal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jawwal may not be able to connect to the Internet when running in the background.

Reported Issues