Published by Khatabook Business Apps on Dec 1, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Khatabook Credit Account Book?



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What users are saying

1. What is the purpose of it ? Why we must have to enable sms and location permission?Recent update is asking for location and sms permissions.

2. But after recent update it is compulsorily asking for location and sms permission and app won't open without the same.

3. And after the recent update the app is asking for compulsory SMS permission and Location Permission.

4. Even if I have to delete the app.Everything is ok, but I don't know why they need compulsory location permission for the app.

5. An app like khatabook doesn't need location permission to work properly.

6. But after the last update, you have to compulsorily turn on SMS and location permission.

7. In the beginning this was just for laptop, but now shows error in phone also.No option to delete an account, I have added my account number in the app and I'm struggling to remove it as there's no option to do it.

8. There was some network problem so I was offline , I tried to delete some of my customers but its not working and showing pop meesage that you are offline .

9. Don't know why! Tried few competitors and found that it is only Khatabook asking for these permissions under the pretext of "serving better".

10. Why the hell you need SMS permission? I am not comfortable in providing the SMS permission.

11. Can you please add customer/supplier wise interest calculation option, where we can set interest terms and base on that terms set show interest payment/receivable.

Steps to Troubleshoot & Fix Khatabook Credit Account Book Issues

1. Fix Khatabook Credit Account Book Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Khatabook Credit Account Book: Restarting the app will resolve most errors.
  2. Update the Khatabook Credit Account Book App. Here is how:
    1. On Android goto PlayStore » Search for "Khatabook Credit Account Book" » Open Khatabook Credit Account Book » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Khatabook Credit Account Book » click "UPDATE".
  3. Clear Khatabook Credit Account Book app cache: Clearing cached data will force your app to retrieve the latest data directly from Khatabook Credit Account Book servers.
    1. On Android, goto Settings » Apps » Select "Khatabook Credit Account Book" » click Storage » click "Clear Cache".
  4. Check Khatabook Credit Account Book app permissions. If any of these permissions required to use your device's features are disenabled, Khatabook Credit Account Book might not work.
  5. Uninstall and reinstall Khatabook Credit Account Book. If nothing else has worked, completely uninstall Khatabook Credit Account Book then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Khatabook Credit Account Book not working


2. Fix Khatabook Credit Account Book Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Khatabook Credit Account Book be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Khatabook Credit Account Book not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Khatabook Credit Account Book may not be able to connect to the Internet when running in the background.

Reported Issues

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