Contact East West Bank Customer Service

Why should I report an Issue with East West Bank Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of East West Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The bank mobile app is great as I've been using it very often to check on my student checking balance, initiate direct deposit, and sending funds to family members.

2. I'm more stoked for the upgraded version to drop for a whole new experience with the completely redesign UI interface, as I do admit the current one is a bit outdated relative to other banking apps and other features I'm excited to try out.The new update allows the phone to automatically take picture when the check is centered is very convenient.

3. So I ended up getting multiple text message with the ID code and still not able to accomplish what I was trying to do.As an "old foggie", I was hesitant to use any new way to sent money from any bank app.

4. You have more time to waste for the rest of the day!It'd be great if the support for direct bank transfers was more extensive.

5. I can't specify an account and routing number of the recipient and there is a low $2000 limit or so, making it much less useful.Deposit being rejected because of the clarity of the image.

6. highly recommend using this app for mobile transfers! definitely beats going to the line.I started out abit confused but with a little trial and error everything came out right.

7. Really great for users who do not own a phone with good camera or bad at taking pictures.

8. Most of the time I will shred the check after the deposit was done.

9. This is one of the more people friendly app that I've come across in along time.After login, app verifying me with text, when I chk my text, app logs me out.

10. I have to have the payer to reissue the check.I like that the app is easy to use and it stays up to date with all transactions.

11. I tried to type in the identification code received on my phone and was unable to do so.

1. Fix East West Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart East West Bank: Restarting the app will resolve most errors.
2. Update the East West Bank App. Here is how:
   1. On Android goto PlayStore » Search for "East West Bank" » Open East West Bank Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for East West Bank » click "UPDATE".
3. Clear East West Bank Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from East West Bank servers.
   1. On Android, goto Settings » Apps » Select "East West Bank Mobile Banking" » click Storage » click "Clear Cache".
4. Check East West Bank app permissions. If any of these permissions required to use your device's features are disenabled, East West Bank might not work.
5. Uninstall and reinstall East West Bank. If nothing else has worked, completely uninstall East West Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing East West Bank not working

2. Fix East West Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make East West Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to East West Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, East West Bank may not be able to connect to the Internet when running in the background.