Contact Komo Customer Service

Why should I report an Issue with Komo by EastWest?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of EastWest Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Komo, you can customize your insurance plan, transfer money to other banks, pay bills, and even withdraw cash for free!

2. Komo is EastWest's exclusively digital banking service that can help you save, grow, and manage your money faster!

3. Komo is backed by EastWest Bank and your deposits are held with East West Rural Bank, a member of PDIC and regulated by the BSP.

4. All users are welcome to ask all their money related questions to make money management easier.

5. So if you ever find yourself confused about personal finance and money management, we're just a hey away!

6. This means your money is insured with the PDIC for up to P500,000.

7. Open a savings account in minutes and enjoy up to 2. 5% interest per annum with no minimum deposit or maintaining balance.

8. Do what you want with your money without paying unnecessary fees.

9. With #HeyKomo, we'll help you understand why we need to save early on, set-up an emergency budget, or why they need insurance.

10. You can even track your daily interest earnings on the app!

11. Send us your money management questions over to hey@komo.

1. No one is answering customer service hotline as well.I need that money for my mom's birthday this may 11th but this app is compromising 💔💔💔Poor system I already uploaded my drivers licence and selfie then they ask me to video call when I try to click the video call option I almost 30 minutes on cam and nothing happens and they email me to resubmit my ID and selfie again, I am so disappointed.If i could give it a no star at all, i will! tried to submit ID to verify my account for three times already, but it keeps telling me that it is invalid.

2. of use -perfect for first time debit card users -lowest transaction fee for bank transfers & deposit (only Php8) -low interest rate tho but your savings are surely secured -app is easy to comprehend/understand (neat/organized) -always notifies me via texts for all transactionsYour app never let me enter my address manually and my correct address is not in the drop down menu.

3. I never received my debit card.I received my debit card and activated it already and then I used my bank account number and transferred all my TikTok sales since Friday 4/23/23 i took a screen record,the transaction did go through but after I checked on this KOMO App the amount of money I transferred did not appear and my current balance is still zero.

4. There's also an issue on the face recognition step, it's automatically submitting even the face hasn't been recognized yet (or not in the frame yet).-easy registration (needs only 1 ID) -got my FREE VISA DEBIT CARD in 5 days (card will be sent to your address automatically after they verified your acc.

5. Please fix it.I cannot access my account for so long due to very slow customer service & incomplete instruction or details provided by them.

6. My phone where I initially created my account in and installed the app broke (I can't turn it on since it got submerged in the water for hours after our boat flipped due to an accident).

7. I have been trying to migrate my account from an android phone to an iOS for 2 months now but I have no luck at all.

8. Terrible service.Having an account here is fine until you changed your device.

9. Please improve your customer service.The app is lagging, it takes too long to read the ID photo.

10. After almost a MONTH now of communicating this issue, this was not resolved still and they have not sent me concrete proof if this really being worked on 😞Cannot access the app.

11. I still have my sim and tried to lognin another phone but hasn't been able to still.

1. Fix Komo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Komo: Restarting the app will resolve most errors.
2. Update the Komo App. Here is how:
   1. On Android goto PlayStore » Search for "Komo" » Open Komo by EastWest » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Komo » click "UPDATE".
3. Clear Komo by EastWest app cache: Clearing cached data will force your app to retrieve the latest data directly from Komo servers.
   1. On Android, goto Settings » Apps » Select "Komo by EastWest" » click Storage » click "Clear Cache".
4. Check Komo app permissions. If any of these permissions required to use your device's features are disenabled, Komo might not work.
5. Uninstall and reinstall Komo. If nothing else has worked, completely uninstall Komo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Komo not working

2. Fix Komo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Komo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Komo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Komo may not be able to connect to the Internet when running in the background.