Published by American Red Cross on Feb 29, 2024

Report an issue with Pet First Aid.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Pet First Aid?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of American Red Cross to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Pet First Aid image 1 contact Pet First Aid image 2

About Pet First Aid

1. With videos, interactive quizzes, and simple step-by-step advice it’s never been easier to know Pet First Aid. • Respond to pet emergencies with “how to” videos for the common and stressful emergency situations inclusive of size specific CPR techniques. • Learn first aid steps for over 25 common pet situations through a combination of text, video and images, in addition to identifying common toxic substances. • Locate your nearest emergency vet hospital or pet-friendly hotels. • Customize multiple pet profiles and set veterinary appointments. • Interactive quizzes allow you to earn badges that you can share with your friends along with a picture of your pet. • Programmable veterinary contact number to be available when needed throughout the app. • Simple step-by-step instructions guide you through everyday emergencies in the palm of your hand. • Early warning sign checker for preventive care. • Prepare and protect your pet’s health with advice on administering medication, time to say goodbye, behavioral help and how to act in a disaster situation. • Convenient toggle between cat and dog content.

2. The American Red Cross has a 99-cent app to help". (01/27/2014) The Ledger. **"We just used the NEW @redcross Pet FA App while at the #darbyfire response! Awesome! **"Your cat is wheezing and coughing. A car just hit your dog. Don't panic.

3. The American Red Cross Pet First Aid app puts veterinary advice for everyday emergencies in the palm of your hand.

4. The American Red Cross has a 99-cent app to help". (01/27/2014) The Ledger. **"There is a new app on the market that is allowing pet owners to be potential life savers".

5. **"We just used the NEW @redcross Pet FA App while at the #darbyfire response! Awesome! **"Your cat is wheezing and coughing. A car just hit your dog. Don't panic.

Pet First Aid Customer Insights

1. I have shared this with my coworkers as a resource to utilize and pass along when we get those types of calls.🐈 A great guide for cat and dog basic first aid! 🐕 While not a replacement for proper veterinary care, this app is very well done and easy to follow, full of useful info for dealing with a large variety of problems pet owners might face - with not just facts, but also videos to guide you in performing emergency first aid properly.

2. Pretty easy to locate information, has a register area so people who find your phone have your pet's emergency info (like if you were in an accident, the first responders can see if your pet needs special Rx) and is a solid tool.

3. thank you!!! love the pet profiles for your animals.Very informative! I really appreciate the quizzes the app offers to test your knowledge and keep your skills sharp for situations where first aid is needed.Good app.

4. Does not cover rattlesnake bite response which would be helpful.also some video clips of emergency procedures would be helpful (cpr etc).Must have app for all of us with pets .

5. Will be deleting and buying a vet tech emergency textbook.Great guide for cat/dog owners and sitters.

6. We travel often with our pets, and live in a disaster-prone area, thought this could be useful info.

7. It even has a place to put your vet's emergency contact number for quick reference, and quizzes so you can test yourself on what you've learned.

8. Only works for dogs and cats though, so if it's a bird or hampster you wanted to know about, you're out of luck.After you become certified this is a great review!!!Awesome app.

9. I am so impressed! I work as a 911 dispatcher and it always pains me that we aren't able to offer much guidance or resources when it comes to pet emergencies.

10. No issues aside from being able 2 input my puppies age of 5 months they do not have that opI think most people reviewing this app like the idea, but haven't tried to use it.

11. Gives advice on what to do in case of certain situations, many are listed & details are included.

Steps to Troubleshoot & Fix Pet First Aid Issues

1. Fix Pet First Aid Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pet First Aid: Restarting the app will resolve most errors.
  2. Update the Pet First Aid App. Here is how:
    1. On Android goto PlayStore » Search for "Pet First Aid" » Open Pet First Aid » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pet First Aid » click "UPDATE".
  3. Clear Pet First Aid app cache: Clearing cached data will force your app to retrieve the latest data directly from Pet First Aid servers.
    1. On Android, goto Settings » Apps » Select "Pet First Aid" » click Storage » click "Clear Cache".
  4. Check Pet First Aid app permissions. If any of these permissions required to use your device's features are disenabled, Pet First Aid might not work.
  5. Uninstall and reinstall Pet First Aid. If nothing else has worked, completely uninstall Pet First Aid then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pet First Aid not working


2. Fix Pet First Aid Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pet First Aid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pet First Aid not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pet First Aid may not be able to connect to the Internet when running in the background.

Reported Issues