Published by Anthem & Affiliates on Sep 26, 2022

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Why should I report an Issue with Anthem Medicaid?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Anthem & Affiliates to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Anthem Medicaid Customer Insights

1. DO NOT DOWNLOAD! You are better off calling and good luck with that!App doesn't work as of today when I opened it it has a sub menu pops up that says we've updated and it gave two choices update or find care when you click update it takes you to the Play Store where it simply says open or uninstall then you just loop back and forth between those two screens.

2. Otherwise, I'm glad it was brought to my attention, I never knew those perks were available for meIt says my phone is rooted? Update after response: How exactly do I further explain this? It says my phone is rooted.

3. I have no complaints! I would absolutely recommend esp since, in my opinion, they have the largest network of doctors!I loved the app in the beginning, but now when I'm trying to access my benefit rewards it navigates to another sign in screen and everytime I enter my log in information it automatically resets and never actually logs me in... So I can't select the $100.00 Amazon gift card for getting the COVID-19 vaccine.

4. Calling in is just as frustrating, but at least that isn't on the dev/admin teamCan't seem to get in contact with anyone about the latest update, it keeps telling me that an update is available but when I go to Google play store there is no update.

5. the positive thing my online insurance card was available and primary doctor was listed with contact info which is what I was needing.Have had no issues with them since we recieved the benefits.

6. Update 22 June 2022: Different make/model phone, but similar issues.

7. My hours are the same as theirs so something as simple as an email is a game changer for some of us, huge bonus that it's a real, helpful and nice person EVERY single time.

8. Fix-ItSame issues as others; app won't launch claiming the phone is rooted when it isn't.

9. I love being able to send an email and have a response from a knowledgeable living breathing human being in a descent amount of time.

10. Go to contact us to schedule a call and it is another error message saying it's not available.

11. After researching what a rooted phone is, why tf would you even care if someone's phone is rooted.

Steps to Troubleshoot & Fix Anthem Medicaid Issues

1. Fix Anthem Medicaid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Anthem Medicaid: Restarting the app will resolve most errors.
  2. Update the Anthem Medicaid App. Here is how:
    1. On Android goto PlayStore » Search for "Anthem Medicaid" » Open Anthem Medicaid » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Anthem Medicaid » click "UPDATE".
  3. Clear Anthem Medicaid app cache: Clearing cached data will force your app to retrieve the latest data directly from Anthem Medicaid servers.
    1. On Android, goto Settings » Apps » Select "Anthem Medicaid" » click Storage » click "Clear Cache".
  4. Check Anthem Medicaid app permissions. If any of these permissions required to use your device's features are disenabled, Anthem Medicaid might not work.
  5. Uninstall and reinstall Anthem Medicaid. If nothing else has worked, completely uninstall Anthem Medicaid then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Anthem Medicaid not working

2. Fix Anthem Medicaid Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Anthem Medicaid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Anthem Medicaid not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Anthem Medicaid may not be able to connect to the Internet when running in the background.

Reported Issues