Contact RVC Pet Epilepsy Tracker Customer Service

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1. Suggest switching to allow manual time entry in hh:mm:ss -can back out of seizure log and lose all info already inputed without warningLost all info of previous seizures when installed on new device despite using my email and password correctly.

2. Very distressing anyway watching your dog having a seizure but having completed all sections then writing notes which the vet asked me to note, it just made the whole experience more stressful.

3. -bottom tray incons disappear when in seizure tracker causing the possibility of miss click -seizure length of time is either hours or minutes.

4. Tried to fill in the seizure log during my dogs episode & as soon as you type into the notes section the save option top right disappears.

5. Voice typing helps but isn't perfect.Awesome app, makes it easy to makes notes, offers suggested information on yes/no questions.

6. Finally, make sure to export your logs at least monthly so, if something happens, you don't lose the data.Useful fields but needs some improvement.

7. I'd be happy to change my review if a properly formatted version becomes available, but it is currently unusable for some screens - mine included.App has everything that is needed to track seizures for our husky.

8. -When entering text in note field view can be blocked by keyboard not allowing for easy review.

9. May try to use the log without the notes.My phone is always close by so access to this app is always there to record all my girls Epi fits while they are fresh in my mind.

10. BUT - it is difficult to enter notes as the keyboard covers the area you are typing.

11. Huge hassle!Overall, very useful app to log seizures, weight, meds, etc.

1. Fix RVC Pet Epilepsy Tracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RVC Pet Epilepsy Tracker: Restarting the app will resolve most errors.
2. Update the RVC Pet Epilepsy Tracker App. Here is how:
   1. On Android goto PlayStore » Search for "RVC Pet Epilepsy Tracker" » Open RVC Pet Epilepsy Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RVC Pet Epilepsy Tracker » click "UPDATE".
3. Clear RVC Pet Epilepsy Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from RVC Pet Epilepsy Tracker servers.
   1. On Android, goto Settings » Apps » Select "RVC Pet Epilepsy Tracker" » click Storage » click "Clear Cache".
4. Check RVC Pet Epilepsy Tracker app permissions. If any of these permissions required to use your device's features are disenabled, RVC Pet Epilepsy Tracker might not work.
5. Uninstall and reinstall RVC Pet Epilepsy Tracker. If nothing else has worked, completely uninstall RVC Pet Epilepsy Tracker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RVC Pet Epilepsy Tracker not working

2. Fix RVC Pet Epilepsy Tracker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RVC Pet Epilepsy Tracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RVC Pet Epilepsy Tracker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RVC Pet Epilepsy Tracker may not be able to connect to the Internet when running in the background.