Contact K Health | 24/7 Virtual Care Customer Service

Why should I report an Issue with K Health | 24/7 Virtual Care?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of K Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Pay just $49/month** for unlimited visits, $73 for a one-time virtual visit, or $449 for an entire year of unlimited visits (for a savings of $139). *The results from the Symptom Checker are not medical advice or a diagnosis, but you can connect with a medical provider practicing on the K Health platform for diagnosis and treatment.

2. Providers on the K Health platform can treat hundreds of medical conditions, from anxiety to UTIs, and prescribe medication to get you feeling better faster.

3. Get the treatment you need from licensed medical providers without setting foot in a doctor’s office.

4. 24/7 ACCESS TO HIGH-QUALITY MEDICAL CARE FROM YOUR PHONE. NO INSURANCE REQUIRED.

5. At K Health, we use advanced AI to provide better, more personalized medical care.

6. Try it out for free by checking your symptoms: We’ll compare your case to millions of real patient records and tell you how people like you were diagnosed and treated.

7. Then, you can chat with a provider to get the care you need.

1. The pick lists don't work - I will very deliberately make a selection but on the resulting screen it will show a selection other than what I chose (for example state, birth date).

2. I don't recommend this app anymore.It's fairly simple to use, although kind of annoying that I can't set up multiple profiles (especially since the ad showed a woman handing her phone over to her boyfriend, so technically he would've gotten a "diagnosis" based on her background; kinda misleading, honestly).

3. I'm constantly having issues like being charged multiple times, being unable to resume a visit, being charged and then the doctor just closing the chat without helping me, and the app freezing and not loading.

4. Luckily the initial doc I connected with was licensed in my state.While pretty thorough in most areas, there seems to be no symptom in the list to choose for a slow, hard-pounding heart.

5. I called customer service and spoke with Alexis twice (she was very nice and helpful) to make sure there wasn't anything going on.

6. It was also the worst telehealth experience I've had with a doctor, who I suspect was relying on an "AI" to answer questions or had just suffered head trauma.

7. for instance, if I need a refill on my thyroid meds there is no need to go through all the questions designed to help diagnose my thyroid condition that I've had for 10 years.

8. Requesting an appointment requires that you use an "AI powered" intake form, that takes an incredibly long time to fill out, and removes a number of choices and options that are clinically important.

9. I do like that I can put in my health background and medications; the other symptom checking app I'd used recently, Ada, doesn't have that option.

10. Also, I initially chose the wrong state by accident, there should probably be a confirmation step just in case someone does the same thing.

11. I love the service but the app is slow and asks way too many questions when I know exactly what's wrong.

1. Fix K Health | 24/7 Virtual Care Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart K Health | 24/7 Virtual Care: Restarting the app will resolve most errors.
2. Update the K Health | 24/7 Virtual Care App. Here is how:
   1. On Android goto PlayStore » Search for "K Health | 24/7 Virtual Care" » Open K Health | 24/7 Virtual Care » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for K Health | 24/7 Virtual Care » click "UPDATE".
3. Clear K Health | 24/7 Virtual Care app cache: Clearing cached data will force your app to retrieve the latest data directly from K Health | 24/7 Virtual Care servers.
   1. On Android, goto Settings » Apps » Select "K Health | 24/7 Virtual Care" » click Storage » click "Clear Cache".
4. Check K Health | 24/7 Virtual Care app permissions. If any of these permissions required to use your device's features are disenabled, K Health | 24/7 Virtual Care might not work.
5. Uninstall and reinstall K Health | 24/7 Virtual Care. If nothing else has worked, completely uninstall K Health | 24/7 Virtual Care then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing K Health | 24/7 Virtual Care not working

2. Fix K Health | 24/7 Virtual Care Server issues & Internet Connection

1. Check network connection: An unstable Internet will make K Health | 24/7 Virtual Care be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to K Health | 24/7 Virtual Care not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, K Health | 24/7 Virtual Care may not be able to connect to the Internet when running in the background.