Published by K Health on Jun 21, 2023

Report an issue with K Health | 24/7 Virtual Care.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with K Health | 24/7 Virtual Care?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of K Health to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact K Health | 24/7 Virtual Care image 1 contact K Health | 24/7 Virtual Care image 2

About K Health | 24/7 Virtual Care

1. The clinicians that practice on our platform can remotely manage your whole health, which includes conducting wellness visits, managing chronic illness like obesity and high blood pressure, refilling prescriptions, ordering labs and imaging, and being on-call 24/7 for anything you need.

2. K Health is both HIPAA- and GDPR-compliant, meaning both secure and private. -K Health’s Symptom Checker was built by hundreds of expert doctors and scientists and continues to get smarter over time. -Our platform is based on millions of real medical cases, not on rules, and connects you to board-certified, experienced clinicians.

3. K Health is a clinical AI-powered primary care platform that offers you personalized health info and connects you with board-certified doctors and NPs for remote treatment for hundreds of chronic, urgent, and mental health conditions.

4. If we think you should be seen in person, we’ll let you know. -Get help managing (and preventing) chronic conditions like obesity, high blood pressure, diabetes, high cholesterol, and more. -Stay up-to-date on your health needs with virtual Primary Care.

5. We work with leaders in healthcare, like Mayo Clinic Platform and Maccabi Healthcare Services, to develop models and create solutions using data to tackle the most dire health issues. -If you have a membership, get back in touch as often as you need! -We will never sell, rent, or share your personal health information.

6. The results from the Symptom Checker are not medical advice or a diagnosis, but you can connect with a clinician on K Health for diagnosis and treatment. -Text with a clinician 24/7 for advice or treatment for hundreds of conditions.

7. Our app and web platform uses AI to consolidate billions of clinical data insights to empower doctors and our over 6 million users with personalized health info.

8. K Health is the data-driven primary care company on a mission to get everyone access to high quality, affordable healthcare.

9. From wellness visits to refills, to headaches to high blood pressure, we have you covered. -Compare your symptoms to millions like you for free—to get an idea of what could be wrong based on similar cases.

10. Trusted by over 6 million people, K Health is your first stop to getting better and staying healthy—and costs way less than most other in-person and telehealth providers.

11. For some conditions, we can ship your meds to your door from our mail-order pharmacy. -Manage anxiety or depression remotely with custom plans starting at $49/month. 81% of members have already felt better in 12 weeks*.

K Health | 24/7 Virtual Care Customer Insights

1. The pick lists don't work - I will very deliberately make a selection but on the resulting screen it will show a selection other than what I chose (for example state, birth date).

2. I don't recommend this app anymore.It's fairly simple to use, although kind of annoying that I can't set up multiple profiles (especially since the ad showed a woman handing her phone over to her boyfriend, so technically he would've gotten a "diagnosis" based on her background; kinda misleading, honestly).

3. I'm constantly having issues like being charged multiple times, being unable to resume a visit, being charged and then the doctor just closing the chat without helping me, and the app freezing and not loading.

4. Luckily the initial doc I connected with was licensed in my state.While pretty thorough in most areas, there seems to be no symptom in the list to choose for a slow, hard-pounding heart.

5. I called customer service and spoke with Alexis twice (she was very nice and helpful) to make sure there wasn't anything going on.

6. It was also the worst telehealth experience I've had with a doctor, who I suspect was relying on an "AI" to answer questions or had just suffered head trauma.

7. for instance, if I need a refill on my thyroid meds there is no need to go through all the questions designed to help diagnose my thyroid condition that I've had for 10 years.

8. Requesting an appointment requires that you use an "AI powered" intake form, that takes an incredibly long time to fill out, and removes a number of choices and options that are clinically important.

9. I do like that I can put in my health background and medications; the other symptom checking app I'd used recently, Ada, doesn't have that option.

10. Also, I initially chose the wrong state by accident, there should probably be a confirmation step just in case someone does the same thing.

11. I love the service but the app is slow and asks way too many questions when I know exactly what's wrong.

Steps to Troubleshoot & Fix K Health | 24/7 Virtual Care Issues

1. Fix K Health | 24/7 Virtual Care Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart K Health | 24/7 Virtual Care: Restarting the app will resolve most errors.
  2. Update the K Health | 24/7 Virtual Care App. Here is how:
    1. On Android goto PlayStore » Search for "K Health | 24/7 Virtual Care" » Open K Health | 24/7 Virtual Care » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for K Health | 24/7 Virtual Care » click "UPDATE".
  3. Clear K Health | 24/7 Virtual Care app cache: Clearing cached data will force your app to retrieve the latest data directly from K Health | 24/7 Virtual Care servers.
    1. On Android, goto Settings » Apps » Select "K Health | 24/7 Virtual Care" » click Storage » click "Clear Cache".
  4. Check K Health | 24/7 Virtual Care app permissions. If any of these permissions required to use your device's features are disenabled, K Health | 24/7 Virtual Care might not work.
  5. Uninstall and reinstall K Health | 24/7 Virtual Care. If nothing else has worked, completely uninstall K Health | 24/7 Virtual Care then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing K Health | 24/7 Virtual Care not working

2. Fix K Health | 24/7 Virtual Care Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make K Health | 24/7 Virtual Care be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to K Health | 24/7 Virtual Care not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, K Health | 24/7 Virtual Care may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I would like to cancel my subscription to K Health

    — by EILEEN MILLER 1 year ago

  • Is the doctor that I spoke with Associate with me and didn't give me any options or give me a chance to respond before he closed the case told me to go get my test results from labcorp. I went to lab corps I took my test which cost me $259 for urine only samples. These samples now have to be sent to Southern California California in order to receive my results.. So basically I'm So L until next week And I'm out of Work until I get these test results back and that's not including any kind of medication that I'll need moving forward. He did not provide me with any kind of options for or places I could get this test at test that he was just short with me

    — by Lindsey Miller 1 year ago

  • K Health issues! Just a few minutes ago I sent you them a support request and they replied with the following Ticket #01763062. I have had nothing but issues with your App today! Should you not provide the services for which I am paid in full for 3 months; money taken from my account on July 8th, 2021 then I wish to cancel my membership for future 3 month billings and you cannot continue to bill me for additional months after this! I need a phone number for KHealth! Thanking you in advance for getting this resolved. YOU NEED TO FIND A WAY TO DO THIS THROUGH LAPTOP AND DESKTOP APP ALSO. Why is it that we cannot do this on a laptop computer? Why is this done on cellphone only? This is not the reason for my email today. YOU ARE ASKING ME TO PAY FOR THE MEMBERSHIP AGAIN? I AM ALREADY ON FILE WITH YOU AS A PAID CUSTOMER FOR 3 MONTHS; PAYMENT WAS TAKEN FROM MY ACCOUNT ON JULY 8TH, 2021! WHAT IS UP WITH THIS? I AM TRYING TO USE YOUR SERVICE AND IT IS MAKING ME PAY AGAIN. ALSO THE EMAIL CONFIRMATION I TRIED DOING TODAY CAME US AS NOT VALID!

    — by Julie Tracy 2 years ago

  • I paid for a visit I never received and there is no “chat”, or “return to doctor chat” button in the app. I have requested a refund, but have received no reply. DO NOT USE THIS SERVICE, SCAM!!

    — by Judy Vallieres 2 years ago

  • I paid $27 for 3 month plan I hit the button again by mistake last night for $27 so it hit my card so you're charged me $27 again and all I was doing was trying to cancel my account so now I need a refund for my mistake plus I've been with y'all for a month I have $18 coming back to me try my three months plan so if you could do this I appreciate it very much my phone number is 470 312 4453 my name is David Jacobs thank you

    — by David jacobs 2 years ago

  • I didn't get a return call or any dr help want money REFUND

    — by Bettina Dione Patterson 2 years ago

  • I received a prescription for wellbutrin last month from K Health, I am attempting to get a refill and it doesn't come up in the drug list. Please advise.

    — by Leanne Hunt 2 years ago

  • Hello.i got the membership but I can't download the k app.this is so confusing.if this problem is not solved soon,I would rather prefer cancel membership.

    — by Sobia mazhar 2 years ago

  • I still do not have my prescriptions. What is going on here?

    — by Christine negron 2 years ago

  • App has charged me twice for a doctor visit but won't let me respond to the doctor.

    — by David Tucker 2 years ago