Published by AO Foundation

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Why should I report an Issue with AO Surgery Reference?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AO Foundation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AO Surgery Reference

1. It describes the complete surgical management process from diagnosis to aftercare for all fractures of a given anatomical region, and also assembles relevant material that the AO has published before.

2. To ensure the quality of the content, it is authored, edited, and peer reviewed by experienced AO Faculty from all over the world, some of which are also well-known textbook authors/editors.

3. AO Surgery Reference is an online repository for surgical knowledge.

4. Gain easy access to the award-winning AO Surgery Reference.

5. This is a relaunch of the AO Surgery Reference app utilizing the same responsive user interface that was released February 2020. • Combination of Preparation – Approach – Reduction and Fixation – Aftercare into one step called treatment. • Introduction of a powerful search function, allowing simplifications of the user interface as it replaces previous shortcuts.

AO Surgery Reference Customer Insights

1. Kindly remove the app if you guys aren't planning on doing something about to fix the issue.The app is failing again, is impossible enter in the trauma module and the pics and ilustration doest load, there is a error's message, a great incovenient for orthoapedic surgeons that had liked this toolWhat a shame it used to be a great App now it doesn't work and it's so frustrating because the old App was excellent and it was working for very long time ....come on AO get this sorted please 🙏That is so good app for orthopaedic surgeons or medical/dental students, it was recommended to me by my Oral Maxillofacial surgery professor.

2. one star...the new web app sucks.... doesn't able to select module ....not loading the image even on high speed wifi.... bring back the old app.... really feel now.... OLD IS GOLD....old aap was one of kind And best to fast revise the surgery....very disappointed due new app developersThis app is just so frustrating after the recent updates.Kudos to the developers to turn a great app into a utterly useless waste of data and time.

3. This is a great resource for Orthopedic/Trauma Surgery.App is not working showing blank page or page written error app and site both not working even javascript is on what is the solution for that its totally disappointing make a solution for that ASAP.Amazing app.

4. The latest updates have made the app unusable.The app never opens and even if it does somehow it crashes midway.Dont know why AO isn't addressing this problem which been there for more than a year now.So much for the Swiss efficiency a/w AO!The app was great initially.

5. I have been using the app from 2013 till 2020 and it has helped me immensely in my young orthopaedic career.

6. I'm giving it a single star since it has not been functioning for about a month and nothing has been done about it.

7. So much thanks to the developers of the application.Not working on iOS.

8. It has a lot of potential, but you cant even use itEDIT: The app is working again.

9. Crashes every time.

10. Thank you for the promt reaction.

Steps to Troubleshoot & Fix AO Surgery Reference Issues

1. Fix AO Surgery Reference Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AO Surgery Reference: Restarting the app will resolve most errors.
  2. Update the AO Surgery Reference App. Here is how:
    1. On Android goto PlayStore » Search for "AO Surgery Reference" » Open AO Surgery Reference » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AO Surgery Reference » click "UPDATE".
  3. Clear AO Surgery Reference app cache: Clearing cached data will force your app to retrieve the latest data directly from AO Surgery Reference servers.
    1. On Android, goto Settings » Apps » Select "AO Surgery Reference" » click Storage » click "Clear Cache".
  4. Check AO Surgery Reference app permissions. If any of these permissions required to use your device's features are disenabled, AO Surgery Reference might not work.
  5. Uninstall and reinstall AO Surgery Reference. If nothing else has worked, completely uninstall AO Surgery Reference then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AO Surgery Reference not working


2. Fix AO Surgery Reference Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AO Surgery Reference be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AO Surgery Reference not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AO Surgery Reference may not be able to connect to the Internet when running in the background.

Reported Issues