Published by Allscripts Healthcare Solutions Inc on Oct 20, 2023

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Why should I report an Issue with FollowMyHealth®?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Allscripts Healthcare Solutions Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About FollowMyHealth®

1. Access and manage your health information on-the-go with the mobile version of your Universal Health Record powered by FollowMyHealth®.

2. View test and lab results, request prescription renewals, communicate securely with your physicians, schedule appointments, and more – for you and your family with 24/7 online access!

FollowMyHealth Customer Insights

1. I love the fact new documentation from visits to the doctor are posted in your file the same day! I like getting appointment reminders and detailed results from your visits, as well as the ability to communicate with the office, all in one place.

2. However, the one major issue I have with it is if I need to print any test results to take to another appointment there is no way to select specific results to print and when you print everything, it prints in a random order despite being in chronological order on the screen.

3. Also when I finally do get to login, it doesn't load my messages, appointments, very slow, can't access my providers to send a new message, my providers are wiped out of each aspect of the app, etc.

4. The developer suggests printing from a PC, but the web site specifically says that results have to be printed individually on the web.Very easy app to keep track of any health changes.

5. This one feature is very annoying and frustrating, but the rest of the app makes sense with how it works.This app is awesome!! Easy, direct messaging/questions to my doctor or his staff when needed.

6. Great tool for the doctor to accurately treat you!Wonderful! It is great to be able to follow labs and print lab reports soon after the tests are done.

7. Thank you.So far as I can tell, it's not possible to print out multiple test results in a single document, you can only view them in the app individually.

8. It's easy to navigate through the different options, from messaging your provider with questions to requesting medication refills directly from your doctor.

9. That is unhelpful to the patient who wants to archive his medical records on his own computer or send results to another practitioner.

10. The best thing about this app, in my opinion, is the appointment reminders and the message center, where I can message any of my doctors and specialists who are with Maine General.

11. I like that I can access all of my medical records, medication list, and appointments in one place.

Steps to Troubleshoot & Fix FollowMyHealth Issues

1. Fix FollowMyHealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart FollowMyHealth: Restarting the app will resolve most errors.
  2. Update the FollowMyHealth App. Here is how:
    1. On Android goto PlayStore » Search for "FollowMyHealth" » Open FollowMyHealth® » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FollowMyHealth » click "UPDATE".
  3. Clear FollowMyHealth® app cache: Clearing cached data will force your app to retrieve the latest data directly from FollowMyHealth servers.
    1. On Android, goto Settings » Apps » Select "FollowMyHealth®" » click Storage » click "Clear Cache".
  4. Check FollowMyHealth app permissions. If any of these permissions required to use your device's features are disenabled, FollowMyHealth might not work.
  5. Uninstall and reinstall FollowMyHealth. If nothing else has worked, completely uninstall FollowMyHealth then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FollowMyHealth not working

2. Fix FollowMyHealth Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make FollowMyHealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FollowMyHealth not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FollowMyHealth may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • unable to access my medical, lab, office visits ,etc on follow my health. No records since Jan 2021. Please reply. Thank you.

    — by JudyFranke 2 years ago