Published by eTreat Medical Diagnostics Inc.

Report an issue with eTreat Acne.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with eTreat Acne - Personalized ski?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of eTreat Medical Diagnostics Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact eTreat Acne - Personalized ski image 1 contact eTreat Acne - Personalized ski image 2

About eTreat Acne - Personalized ski

1. Skincare can be expensive and sometimes it can be tough to know if your products really work. eTreat Acne can help you track your skin progress overtime.

2. eTreat Acne provides you with the tools you need to get achieve healthy, clear skin.

3. Everyone reacts to the world around them differently, so our ‘note’ feature allows you to discover what habits work best for you and which factors may be causing acne.

4. With lifestyle tracking you can track your diet, stress, sleep, cycle and more to understand the impact of these factors on your breakouts.

5. Get personalized insights over time to help you on your journey to clear skin!

6. We also let you measure your skin ‘score’ by region to help you target specific areas.

7. We learn about your preferences, analyzed your skin and from there connect you to amazing products that are delivered right to your door!

8. We also have features that let you track your lifestyle and treatments so you can understand what factors in your every day life may be contributing to your breakouts.

9. We detect active acne and provide you with insights on how to treat it based on facial region.

10. We work brands of all sizes to ensure that we help you find the right fit!

11. All you have to do is log your skincare products, take a selfie and we do the rest of the work for you!

eTreat Acne Customer Insights

1. Also huge props to the devs for answering my questions and helping me when I ran into challenges, it's rare to see these days! They were also really open to listening to my feedback and I hope to see more new features soon!So easy to use, and the products recommended are excellent! As someone who cares a lot about taking care of my skin but often is overwhelmed by the amount of choices and the lack of clarity as to what products actually work, I really appreciate that eTreat takes the guesswork out of skincare! I'm a believer!The concept of this app is great but the bugs need to be fixed, after a while trying to go to the next page the app will just shut down I had to uninstall.

2. It's really hard for me to find products that aren't just mainstream and popular.... I like skincare that is made by socially conscious brands, organic, affordable, etc... I enjoy tracking how my scars and acne change over time and this app done a good job of that too.

3. Other than that, good app.Very easy to use! Skincare is often difficult for me to figure out, but this had easy to follow solutions for my acne.Experienced a few bugs and emailed the developer.

4. I dont understand how this app helps me aside from being an incomplete acne diary...?Very nice app, suggested nice products based on my picture, my budget, and products I wanted to buy.

5. I mainly wanted skin care product recommendations, but with this bug the entire app is essentially useless.One thing I am thankful for is that this app has given me access to so many cool new options for skincare.

6. Selfie feature stopped working out of the blue, couldn't snap a picture at all (actually sent a detailed email asking for support for this issue).

7. After the bugs are fixed I might install it again!The app works fine and easy to follow.

8. The most annoying part is you can't actually enjoy any of the other features in the app without going through the pesky selfie report thing, which blocks everything else in its way.

9. Also, i can learn about my skin through the acne detection on my selfie.

10. It also provides guidance on skincare.This app is easy to use and straight to the point.

11. Competitor Curology includes prescription based treatments & non-face blemish recording/treatment.

Steps to Troubleshoot & Fix eTreat Acne Issues

1. Fix eTreat Acne Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart eTreat Acne: Restarting the app will resolve most errors.
  2. Update the eTreat Acne App. Here is how:
    1. On Android goto PlayStore » Search for "eTreat Acne" » Open eTreat Acne - Personalized ski » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eTreat Acne » click "UPDATE".
  3. Clear eTreat Acne - Personalized ski app cache: Clearing cached data will force your app to retrieve the latest data directly from eTreat Acne servers.
    1. On Android, goto Settings » Apps » Select "eTreat Acne - Personalized ski" » click Storage » click "Clear Cache".
  4. Check eTreat Acne app permissions. If any of these permissions required to use your device's features are disenabled, eTreat Acne might not work.
  5. Uninstall and reinstall eTreat Acne. If nothing else has worked, completely uninstall eTreat Acne then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing eTreat Acne not working


2. Fix eTreat Acne Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make eTreat Acne be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to eTreat Acne not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, eTreat Acne may not be able to connect to the Internet when running in the background.

Reported Issues