Contact FirstVet Customer Service

Why should I report an Issue with FirstVet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FirstVet to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. From the convenience of your own home, a vet can help determine the next best step with regards to your pet’s symptoms and whether they require a trip to an emergency clinic visit, a non-emergent visit, or whether the symptoms can be triaged at home.

2. By downloading the app and adding your pet's details in advance, you can quickly get expert help when you need it the most.

3. For those middle-of-the night emergencies, and everything else, FirstVet helps you navigate the best possible care for your pet.

4. Our service provides expert advice for situations when you're not sure what to do.

5. Should I monitor my pet's symptoms and then make a decision?

6. Whether your dog's vomiting or diarrhea requires immediate treatment?

7. With us, help is on the way when and where you need it.

8. Should I go to the emergency clinic?

9. Maybe you’re wondering why your cat has suddenly lost his or her appetite?

10. Signing up is completely free and takes less than a minute.

11. All of our vets are and have 5+ years of experience.

1. In the grand scheme of things, I hope I don't have to use the app again but if I did, I have a lot of confidence in not only using the app but in the vets themselves.I've tried it on 2 different phones with 2 different OS and it doesn't want to verify my mobile phone... so I can't make an appointment.Very helpful app.

2. The vet was thorough and reassuring.1st time I have used it and found the Vet to be absolutely delightful and managed to both satify my queries and comfort me at the same time - thank you Hannah!Virtual Vet experience - great experience! Firstly, the app worked really well and was very easy to set up.

3. Book a time at the convinient time, show on camera all symptoms and probably majority of issues can be resolved this way.

4. All vets have been very clear, helpful and professional.

5. Clear video call very good audio.

6. The doctor (vet) I spoke to put my mind at ease.This is actually a good service.

7. Jill, the audio was clear and the video was spot on, no delays or bugginess.

8. Just perfect for little things that aren't quite vet visit worthy, or when you aren't sure if you need to take them.

9. I'm quite pleased to have access to this service.Easy to register and get an appointment.

10. Probably saved a few quid and could possibly save the stress of going to vet unneeded.Very professional, caring.

11. Generally well designed experience.Really good.

1. Fix FirstVet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FirstVet: Restarting the app will resolve most errors.
2. Update the FirstVet App. Here is how:
   1. On Android goto PlayStore » Search for "FirstVet" » Open FirstVet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FirstVet » click "UPDATE".
3. Clear FirstVet app cache: Clearing cached data will force your app to retrieve the latest data directly from FirstVet servers.
   1. On Android, goto Settings » Apps » Select "FirstVet" » click Storage » click "Clear Cache".
4. Check FirstVet app permissions. If any of these permissions required to use your device's features are disenabled, FirstVet might not work.
5. Uninstall and reinstall FirstVet. If nothing else has worked, completely uninstall FirstVet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FirstVet not working

2. Fix FirstVet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FirstVet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FirstVet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FirstVet may not be able to connect to the Internet when running in the background.