Published by Netmeds Marketplace Limited on Oct 12, 2023

Report an issue with Netmeds.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Netmeds - India Ki Pharmacy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Netmeds Marketplace Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Netmeds - India Ki Pharmacy image 1 contact Netmeds - India Ki Pharmacy image 2

About Netmeds - India Ki Pharmacy

1. Get secure access to your order history or view notifications in your account with ease. ● Shop with Ease & Save Your Time Share what you require & leave the rest to our experienced pharmacists—they’ll reach out to you in no time and provide complete assistance. About Netmeds. com Netmeds, a Reliance Retail company, is India’s most preferred online healthcare portal that offers end-to-end solutions for many of the pressing health issues faced by Indians today.

2. Netmeds offerings With Netmeds App’s features ensure a quick, easy, and user-friendly ordering process while saving some money through offers! ● Order Medicines Online – Delivered to Your Doorstep Netmeds ships healthcare products to over 19,000 pin codes in India.

3. Use the Netmeds healthcare app to Purchase Healthcare Products, Talk to a Doctor Online, Book Lab Tests Online, Store Your Medical Records, Track Your Order, Rate Items, Refer Your Friends to Earn, or Contact Us, on the go!

4. Netmeds, a go-to destination for all your healthcare needs, offers a complete range of products including vitamins, diet/fitness supplements, AYUSH products, pain relievers, mother care products, beauty care products, veterinary, and much more.

5. And access medical reports online. ● FREE Access to Health Information Get easy access to reliable healthcare information @ your fingertips. knowledge and tips/hacks aimed at improving your overall well-being.

6. Recognized by ET Now World Health and Wellness Congress as ‘Digital Healthcare Company of the Year’ in 2019. > Voted as one of the 50 Most Influential e-Commerce Professionals of India by E-commerce Summit and Awards 2019.

7. Book radiology diagnostic tests, including regular full-body health checkups/packages, preventive health checkups, advanced full-body checkups, and other health screening tests on our Netmeds app.

8. Delivering to over 19,000 pin codes across the country, Netmeds provides customers with a superior online shopping experience, which includes ease of navigation and absolute transactional security.

9. Named ‘Best Digital Healthcare Start-up’ by ET Now World Health and Wellness Congress in 2019.

10. Download the easy-to-use Netmeds App to order your medicines online from anywhere, anytime.

11. With the Netmeds app, fulfilling your healthcare needs is simple.

Netmeds Customer Insights

1. It's totally a wastage of time.This is the worst app I've ever seen..they even send us duplicate product.. I ordered protinex diabetic care I always order from other trusted website's but there were not available that product so I ordered from here and... I got the worsttt..it doesn't taste like that it's totally different when I ordered the same product..and it cause of diarrhea , acidity..and it should melt when it's mixing with milk but it doesn't it's like plastic rubber when I tried to mixing it..Very negative.

2. If the person calls in customer care they do not pick up the call and after so much time they pick up the call.. and though the do not have the solution of the problem so they talk very rudely to the consumer and put the person's number in block list.Pros: App is fairly easy to use and they always have better discounts.

3. While placing order my money got deducted successfully but in app it shows payment has not been made and after few minutes order got declined.

4. Even if they show all items to be delivered in next 2 days, customer won't get them even in 4 days.

5. Remaining items still not delivered and can't find any customer care executives or emails to make a follow up.

6. I made an order last week and only partial items delivered.

7. However, when u add the product to cart, they will show the original price not the price as displayed on individual medicine page.

8. And after payment you will see few items were cancelled by the Netmeds Team with the reason items are out of stock and they will refund your money automatically.

9. Order took more than 4 days and both items arrived seperately.

10. After sometime sales team will call you and assure you that he will make items available for the delivery.

11. Neither they have a proper customer service nor they have any deliveries on time.

Steps to Troubleshoot & Fix Netmeds Issues

1. Fix Netmeds Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Netmeds: Restarting the app will resolve most errors.
  2. Update the Netmeds App. Here is how:
    1. On Android goto PlayStore » Search for "Netmeds" » Open Netmeds - India Ki Pharmacy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Netmeds » click "UPDATE".
  3. Clear Netmeds - India Ki Pharmacy app cache: Clearing cached data will force your app to retrieve the latest data directly from Netmeds servers.
    1. On Android, goto Settings » Apps » Select "Netmeds - India Ki Pharmacy" » click Storage » click "Clear Cache".
  4. Check Netmeds app permissions. If any of these permissions required to use your device's features are disenabled, Netmeds might not work.
  5. Uninstall and reinstall Netmeds. If nothing else has worked, completely uninstall Netmeds then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Netmeds not working


2. Fix Netmeds Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Netmeds be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Netmeds not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Netmeds may not be able to connect to the Internet when running in the background.

Reported Issues