Contact Aetna Better Health Customer Service

Why chat with our AI Aetna Better Health Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Aetna Better Health.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. FWIW customer service is top notch.Why does Aetna keep telling people to contact member services for something that is clearly a technical issue they need to sort out? I'm not making phone calls in an effort to get things done that I should be able to do online.

2. It would be even better if I could check my Health Rewards.it is nice that Aetna Better Health roboresponds that they are working on it, but it's the end of May and I look back at reviews and reviewers clear back to NOV 2018 are commenting the exact same thing that I am having problems with SIX MONTHS later! it crashes immediately upon trying to.open the app.

3. Like I said shocking.I would give it ZERO stars if I could! This app doesn't work any better than the company itself!!! Installed app to get information on a denial of claim...but...like so many other reviews, Can't login.

4. Talking to an automated system is not My thing plus it says for me to wear a protective face while riding in the ride.

5. Search times out with cryptic message, then the provider drop down preselects all top level specialties, can't unselected.

6. It still won't load the Health Tools pages but at least I can check my claims and search for a provider.

7. It has NOTHING listed for my profile and it's about impossible trying to find who they cover for certain procedures! This app is a worthless joke.Still works about the same after the update.

8. To search for provider, drop down of zip text is too small, constantly fat finger a different one.

9. Have a nice day.It's a bit shocking that a company the size Aetna does not have a functioning app.

10. This app SUCKS! It the most worthless app there is! I hate this app SO MUCH! It's slow, glitches & randomly kicks you put! IT doesn't have ANY of my med info like it's supposed to.

11. I don't have the patience to deal with this nonsense.Blank screens with no way to get back to the main screen doesn't work for me.

1. Fix Aetna Better Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Aetna Better Health: Restarting the app will resolve most errors.
2. Update the Aetna Better Health App. Here is how:
   1. On Android goto PlayStore » Search for "Aetna Better Health" » Open Aetna Better Health - Medicaid » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aetna Better Health » click "UPDATE".
3. Clear Aetna Better Health - Medicaid app cache: Clearing cached data will force your app to retrieve the latest data directly from Aetna Better Health servers.
   1. On Android, goto Settings » Apps » Select "Aetna Better Health - Medicaid" » click Storage » click "Clear Cache".
4. Check Aetna Better Health app permissions. If any of these permissions required to use your device's features are disenabled, Aetna Better Health might not work.
5. Uninstall and reinstall Aetna Better Health. If nothing else has worked, completely uninstall Aetna Better Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Aetna Better Health not working

2. Fix Aetna Better Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Aetna Better Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Aetna Better Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Aetna Better Health may not be able to connect to the Internet when running in the background.