Contact Airvet Customer Service

Why chat with our AI Airvet Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Airvet.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Scares the life out of me every time, I love having support available 24/7 for the hours our vet wouldn't be open.So good to feel like I'm in the exam room again! We moved during the pandemic, so I've never actually seen our vets face.

2. Sign up was easy with the link the office sent and I love that I don't have to be in the app waiting for the call, but just have it open in the background while I scroll other apps.It fantastic! A bit pricey for not an in-person visit.

3. Professional, educated, patient and caring, 24/7... all in a couple clicks!For a one time fee of $50, a highly professional vet was able to take a look at my rabbit at 1 AM and provide useful information.

4. The app is very simple (just text messaging and payment) and could use more features such as vet's notes, treatment summary, and diagnosis.The app itself is great as is the service.

5. I'm probably going to subscribe to the service because it is absolutely worth it.We needed to do a follow up to her normal vet appointment.

6. Have to exit the window and open again or go from notification panel.So far I've only used the chat options for issues I would otherwise have called our home vet, always same level of helpful.

7. Cheaper than an emergency appointment & doesn't require us to use vacation time.

8. They really care about their members and their pets.The service is great! I am so glad such a service exists.

9. We were offered to do an Airvet instead of a full appointment since it would have only been a few minutes.

10. App be a little slow, chat window doesn't update with latest chats often.

11. Like in a appointment setting where you actually go see a vet, I have felt rushed and forgot to ask pertinent questions...here it's one on one almost immediately and no rush.

1. Fix Airvet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Airvet: Restarting the app will resolve most errors.
2. Update the Airvet App. Here is how:
   1. On Android goto PlayStore » Search for "Airvet" » Open Airvet for Pet Parents » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Airvet » click "UPDATE".
3. Clear Airvet for Pet Parents app cache: Clearing cached data will force your app to retrieve the latest data directly from Airvet servers.
   1. On Android, goto Settings » Apps » Select "Airvet for Pet Parents" » click Storage » click "Clear Cache".
4. Check Airvet app permissions. If any of these permissions required to use your device's features are disenabled, Airvet might not work.
5. Uninstall and reinstall Airvet. If nothing else has worked, completely uninstall Airvet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Airvet not working

2. Fix Airvet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Airvet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Airvet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Airvet may not be able to connect to the Internet when running in the background.