Contact First Aid Customer Service

Why should I report an Issue with First Aid for the USMLE Step 1?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Skyscape Medpresso Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please cancel my purchaseAll in the app is blocked, you need to pay to get most part of the access... I paid the book, I paid the first step Rx... I paid the NBME CSSA... no moreIt's a great app, and a great opportunity to learn and prepare for the best exams, thanks!I can buy whole book in this price ..u should just keep 1/3rd of the price of book which it deserves.. I can get new book at 1400 Rs only ..and next is we have free pdf also..so application is worthless.Not useful for me.

2. And every time I click on anything the app keeps asking me to connect to internetI bought it because of I wanna write note on it.

3. After I installed the app, it keeps asking permission to reach my pictures and media, I don't think that is necessary.

4. I can find anyway for the same price just to read.

5. I don't want to use tablet keyboard.

6. Also, there were no content despite the fact that I purchased it.

7. I cannot use tablet pen on it.

8. Please cancel my purchase.

9. It is not good for me.

1. Fix First Aid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart First Aid: Restarting the app will resolve most errors.
2. Update the First Aid App. Here is how:
   1. On Android goto PlayStore » Search for "First Aid" » Open First Aid for the USMLE Step 1 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for First Aid » click "UPDATE".
3. Clear First Aid for the USMLE Step 1 app cache: Clearing cached data will force your app to retrieve the latest data directly from First Aid servers.
   1. On Android, goto Settings » Apps » Select "First Aid for the USMLE Step 1" » click Storage » click "Clear Cache".
4. Check First Aid app permissions. If any of these permissions required to use your device's features are disenabled, First Aid might not work.
5. Uninstall and reinstall First Aid. If nothing else has worked, completely uninstall First Aid then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing First Aid not working

2. Fix First Aid Server issues & Internet Connection

1. Check network connection: An unstable Internet will make First Aid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to First Aid not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, First Aid may not be able to connect to the Internet when running in the background.