Contact VitusVet Customer Service

Why should I report an Issue with VitusVet: Pet Health Care App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VitusVet to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It’s a great tool for anyone with a single pet, multiple pets, anyone who travels with pets, and those with multiple pet care providers including veterinarians, groomers, walkers, sitters, and more.

2. Manage your pet’s weight, keep track of their medications, log microchip and pet insurance details, plus note any allergies or medical alerts for quick reference.

3. The VitusVet™ App makes keeping track of your pet’s health a breeze by putting all of their necessary information in one place.

4. When it comes to managing your pet’s health, it’s important to stay informed and organized.

5. It’s easy to share with other care providers while taking the best care of your pet.

6. Set reminders on everything your pet needs –– from giving your pet medication to scheduling appointments to buying food and more.

7. If your veterinary practice partners with us, you can easily request appointments, medication refills, and products directly through the app.

8. Get access to your pet’s medical records on your phone wherever you are!

9. Need a vaccine record for your landlord, the dog park or a dog-friendly restaurant?

10. Breathe a sigh of relief knowing that their information is just a few clicks away.

11. Download VitusVet to keep your dog, cat, rabbit, bird, snake, or whoever your friend is, healthy and safe.

1. 3) Using the "contact us" feature brings a popup that says "no app found to send email." I have 3 email apps, and my email address is in my profileIt would be a decent app if it provided vaccination records.

2. 90% is in the Chase Payments account within a few days, which I then transfer to my bank account.As a technician for a clinic that uses this service I love how easy it is to communicate with clients.

3. The first time I submitted a claim it took a few minutes to set up this app and a Chase Payments account (an intermediary), but now a claim takes literally seconds.

4. 1) Every time I try to edit an entry in the medical records, it deletes the title and clinic so I have to reenter those every single time I make an update.

5. Please change the data row view to be latest weight entries at the top! When I want to show the vet the latest entries, I have to scroll and scroll to get to the bottom where the newest entries are.

6. It does show a history of services provided by my vet, but it is not in a useful format as some entries are truncated and it is not clear what vaccinations were administered.

7. Major whiff.Edit 7/2020 After my initial issue, I've enjoyed they simplicity of submitting a claim via my phone.

8. LOVE IT ------ I've requested that an incorrect vet be removed from my account numerous times.

9. I requested an appt and gave 2 possible date times and commented that any date time was acceptable.

10. When tapped a toast pops up saying, "Sorry, no app found to send email".

11. Love it!This app was great for about a week until an update in Nov 2019.

1. Fix VitusVet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VitusVet: Restarting the app will resolve most errors.
2. Update the VitusVet App. Here is how:
   1. On Android goto PlayStore » Search for "VitusVet" » Open VitusVet: Pet Health Care App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VitusVet » click "UPDATE".
3. Clear VitusVet: Pet Health Care App app cache: Clearing cached data will force your app to retrieve the latest data directly from VitusVet servers.
   1. On Android, goto Settings » Apps » Select "VitusVet: Pet Health Care App" » click Storage » click "Clear Cache".
4. Check VitusVet app permissions. If any of these permissions required to use your device's features are disenabled, VitusVet might not work.
5. Uninstall and reinstall VitusVet. If nothing else has worked, completely uninstall VitusVet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VitusVet not working

2. Fix VitusVet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VitusVet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VitusVet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VitusVet may not be able to connect to the Internet when running in the background.