Contact Thrive Pet Healthcare Customer Service

Why chat with our AI Thrive Pet Healthcare Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Thrive Pet Healthcare.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I was thinking of joining Thrive Plus Membership but it doesn't seem that people are very happy with that program so I'm having second thoughtsThe membership benefits will keep me a customer, but this app is useless.

2. Other than that everything is great! I have multiple pets on my account and it makes it a lot easier to see what they're due for instead of having to call or look through my receipts! My mom also has the app and it's great so she can book appointments whenever I'm not available to bring any of them in.Unresponsive and honestly useless.

3. Yes it's been updated Yes I've uninstalled and reinstalled 3x.I have just recently started using thrive and I have been having the same problem as previous customers the app is virtually useless and gives limited information.

4. I was able to use the app to pull some records last week, but now after it seems an auto update happened since then the loading screen now says there's a new version of the app available with a button to take me to the Google Play store to update.

5. Catch to this is that my clinic doesn't come up (even if I zoom into the location it is at), despite it being a thrive clinic AND being on the thrive website.

6. What's the point of having the service and app if it doesn't work??The app doesn't let you do anything until you pick a primary clinic.

7. The app is currently broken and I no longer works at all.*Update 7/31/22* Was able to sign up and use the app really well to access making appointments, invoices and past vaccinations.

8. I highly recommend Thrive.The app was barely holding on to begin with in functionality when I started using it 4 months ago.

9. It doesn't book appointments, the chat is unresponsive.

10. If there was an update, then it didn't help this login/sign up issue.Edit....June 2022.

11. I've tried to uninstall it and install again, clear cache and data before uninstalling and installing again.. it doesn't matter.

1. Fix Thrive Pet Healthcare Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Thrive Pet Healthcare: Restarting the app will resolve most errors.
2. Update the Thrive Pet Healthcare App. Here is how:
   1. On Android goto PlayStore » Search for "Thrive Pet Healthcare" » Open Thrive Pet Healthcare » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Thrive Pet Healthcare » click "UPDATE".
3. Clear Thrive Pet Healthcare app cache: Clearing cached data will force your app to retrieve the latest data directly from Thrive Pet Healthcare servers.
   1. On Android, goto Settings » Apps » Select "Thrive Pet Healthcare" » click Storage » click "Clear Cache".
4. Check Thrive Pet Healthcare app permissions. If any of these permissions required to use your device's features are disenabled, Thrive Pet Healthcare might not work.
5. Uninstall and reinstall Thrive Pet Healthcare. If nothing else has worked, completely uninstall Thrive Pet Healthcare then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Thrive Pet Healthcare not working

2. Fix Thrive Pet Healthcare Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Thrive Pet Healthcare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Thrive Pet Healthcare not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Thrive Pet Healthcare may not be able to connect to the Internet when running in the background.