Published by Governo do Brasil on Feb 28, 2024

Report an issue with Meu SUS Digital.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Meu SUS Digital?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Governo do Brasil to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Meu SUS Digital

1. O aplicativo permite que o cidadão acompanhe, na palma da mão, o seu histórico clínico e acesse diversas soluções para que ele seja o protagonista da sua saúde. É um compromisso contínuo do Governo Federal e do Ministério da Saúde em aprimorar a experiência do usuário e fortalecer o SUS! - Acompanhe notícias seguras e confiáveis sobre saúde e bem-estar.

2. A porta de acesso aos serviços do Sistema Único de Saúde (SUS) de forma digital está de cara nova!

3. Os registros de saúde no Meu SUS Digital são responsabilidade dos gestores estaduais e municipais de saúde.

4. Para acessar o aplicativo é necessário apenas possuir uma conta no Gov. br!

5. O antigo "Conecte SUS" agora é Meu SUS Digital.

6. Os dados são coletados e enviados para a base de dados do Ministério da Saúde, integrados à Rede Nacional de Dados em Saúde (RNDS) e disponibilizados automaticamente no aplicativo.

Meu SUS Digital Customer Insights

1. I can't take my COVID 19 vacine proof.I want to thank you for those people that work in the SUS and really help people!!! I was lucky to find such a person when I had issues that was needed to be validated so quickly.Kinda ok, looks like there's still a lot of info missing, but at least the covid stuff works flawlessly,All services needed are avaliable and presented in a proper way.

2. I'm traveling today and don't know even if i will be able to board the plane if i don't prove my vaccination status! #disappointedI tried to log in now and there's an error message.

3. The error message was displayed for any certificate language.Fast, clear and extremely useful.

4. I cannot login into the system, error message "try later" during the whole week.

5. All the shots uploaded immediately and we can generate a PDF version of it to use offline.App seems nice, but it doesn't work.

6. My second Covid19 dosis is not displayed, therefore, i cannot generate the international version of it.

7. Very good!I was not able to download a vaccination certificate in pdf format.

8. So far I have used only to generate the COVID vaccination certificate.

9. It was meant to help people but the only thing it's doing is to cause trouble.

10. I generated my vaccination card within a second.

11. Friendly, clean and clear to use.Please i need help.

Steps to Troubleshoot & Fix Meu SUS Digital Issues

1. Fix Meu SUS Digital Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Meu SUS Digital: Restarting the app will resolve most errors.
  2. Update the Meu SUS Digital App. Here is how:
    1. On Android goto PlayStore » Search for "Meu SUS Digital" » Open Meu SUS Digital » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Meu SUS Digital » click "UPDATE".
  3. Clear Meu SUS Digital app cache: Clearing cached data will force your app to retrieve the latest data directly from Meu SUS Digital servers.
    1. On Android, goto Settings » Apps » Select "Meu SUS Digital" » click Storage » click "Clear Cache".
  4. Check Meu SUS Digital app permissions. If any of these permissions required to use your device's features are disenabled, Meu SUS Digital might not work.
  5. Uninstall and reinstall Meu SUS Digital. If nothing else has worked, completely uninstall Meu SUS Digital then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Meu SUS Digital not working

2. Fix Meu SUS Digital Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Meu SUS Digital be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Meu SUS Digital not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Meu SUS Digital may not be able to connect to the Internet when running in the background.

Reported Issues