Published by American Red Cross

contact Earthquake -American Red Cross Chat with our AI-based Earthquake Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Earthquake?



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Why chat with our AI Earthquake Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Earthquake.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The other is a nonprofit from Europe (European-Mediterranean Seismological Centre {EMSC}) that recorded an earthquake in 7.5 miles West of Evansville, Illinois and 6 miles North of West Frankfort (37.98 N longitude 88.92 W latitude) & 2 km deep with 2.2 on the Richter scale.

2. I can adjust the minimum magnitude to recieve alerts and the maximum radius of the location being monitored as well as add multiple locations.

3. If I feel a shake and get a notification, I know I was right about the shake, and reading all the stats about the quake helps pull me away from feeling fear irrationally and let's me think about it from a more analytical point of view.

4. Made an adjustment to my magnitude for earthquakes and I was able to get alerts as they happened.Excellent app, real time updates, friends and family tracking.

5. Just having this app on my phone brings me great comfort.This app DOES NOT alert you when any earthquake occurs.

6. Despite having all notifications turned on I never received anything after multiple earthquakes registering 4.0+. Don't waste your time with this useless app.Excellent app, easy to use.

7. If I feel a shake and don't get an alert, I know there was no earthquake and I'm fine.

8. It was set within a 100 mile radius from my location and didn't even notify me when one occurred 10 miles away.

9. If you reside in earthquake prone areas, this application will prove invaluable.

10. The best part is that it allows you to add as many of your contacts that also live within the radius you choose to monitor! Thank you for this!!This app is wonderful.

11. I'm highly phobic of earthquakes and any shake that feels like one no matter how mild.

Steps to Troubleshoot & Fix Earthquake Issues

1. Fix Earthquake Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Earthquake: Restarting the app will resolve most errors.
  2. Update the Earthquake App. Here is how:
    1. On Android goto PlayStore » Search for "Earthquake" » Open Earthquake -American Red Cross » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Earthquake » click "UPDATE".
  3. Clear Earthquake -American Red Cross app cache: Clearing cached data will force your app to retrieve the latest data directly from Earthquake servers.
    1. On Android, goto Settings » Apps » Select "Earthquake -American Red Cross" » click Storage » click "Clear Cache".
  4. Check Earthquake app permissions. If any of these permissions required to use your device's features are disenabled, Earthquake might not work.
  5. Uninstall and reinstall Earthquake. If nothing else has worked, completely uninstall Earthquake then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Earthquake not working


2. Fix Earthquake Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Earthquake be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Earthquake not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Earthquake may not be able to connect to the Internet when running in the background.

Reported Issues

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