Published by Gouvernement on Jun 28, 2023

Report an issue with TousAntiCovid.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Why should I report an Issue with TousAntiCovid?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Gouvernement to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About TousAntiCovid

1. You can delete the data stored on your iPhone from the TousAntiCovid settings, whenever you want.

2. Let’s protect our loved ones, ourselves and everybody else with TousAntiCovid.

3. The TousAntiCovid application is designed for use in France.

4. In TousAntiCovid, you can follow the situation regarding Covid.

5. With the Wallet, you can add your COVID-19 certificates (vaccine and test) digitally into the app, for best convenience.

6. And you can have your favorite certificate in a Widget, or on your Apple Watch!

7. The application has been developed by the TousAntiCovid team under the supervision of the Ministère de la Santé et de la Prévention and the Secrétariat d'Etat chargé du Numérique.

TousAntiCovid Customer Insights

1. Notification on proximity is frustratingly vague to understand when it happened but it's understandable as they need to protect the privacy of whoever the carrier was.I get an error message telling me to tap on a banner at the bottom of the screen to activate the app, then a red message appears saying "Bluetooth advertising failed" (note that my Bluetooth works perfectly with my earpiece) and "reactivate the app/phone, error null [2]" , only God knows what that means.... Of course reactivating doesn't do much good.Since my phone is in English, I'm forced to use the English version of the app, which I suspect results in a bit of a lag for some of the info.

2. Glad to have this now I'm going back out occasionally.I was one of the people who download stop covid, but didn't keep it on my phone because my phone couldn't support the Bluetooth low energy mode.

3. My only wish is that the app automatically activates itself once the phone comes out of airplane mode or after Bluetooth is turned back on.Much better than previous version.

4. A recent change to the app means it now gives a notification that it 'needs you' every few seconds if you turn off Bluetooth.

5. To run in background go to 'Settings' gear symbol then: Apps & notifications > Advanced > Special App access > Battery optimization.

6. This is really annoying for me when at home, because I turn off Bluetooth to avoid connecting automatically with certain other devices.

7. At least there is an option to turn these 'error' notifications off though.Recently the app has started showing a notification thanking me for using it.

8. For example having the ICU occupancy %age is good, but having history trend curve would be much more helpful.

9. I initially had issues because installing on a phone set with English as the language caused the activation to fail.

10. If I hit the little gear wheel to change the settings to disable this notification, the app nags me constantly and can't be used easily to look at the stats.

11. Perhaps the app could create an automatic shortcut just the wallet? It would make presenting one's pass much easier.I'm in France so installed: I thought it was active, but wasn't.

Steps to Troubleshoot & Fix TousAntiCovid Issues

1. Fix TousAntiCovid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart TousAntiCovid: Restarting the app will resolve most errors.
  2. Update the TousAntiCovid App. Here is how:
    1. On Android goto PlayStore » Search for "TousAntiCovid" » Open TousAntiCovid » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TousAntiCovid » click "UPDATE".
  3. Clear TousAntiCovid app cache: Clearing cached data will force your app to retrieve the latest data directly from TousAntiCovid servers.
    1. On Android, goto Settings » Apps » Select "TousAntiCovid" » click Storage » click "Clear Cache".
  4. Check TousAntiCovid app permissions. If any of these permissions required to use your device's features are disenabled, TousAntiCovid might not work.
  5. Uninstall and reinstall TousAntiCovid. If nothing else has worked, completely uninstall TousAntiCovid then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TousAntiCovid not working

2. Fix TousAntiCovid Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make TousAntiCovid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TousAntiCovid not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TousAntiCovid may not be able to connect to the Internet when running in the background.

Reported Issues