Published by Axelia Solutions Private Limited on Oct 20, 2023

Report an issue with PharmEasy.
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Why should I report an Issue with PharmEasy - Healthcare App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Axelia Solutions Private Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact PharmEasy - Healthcare App image 1 contact PharmEasy - Healthcare App image 2

About PharmEasy - Healthcare App

1. PharmEasy is a part of 50 lakh families 👪 for ordering medicines online & booking diagnostic tests.

2. Download the PharmEasy app now & make huge savings by ordering medicines online with attractive offers & discounts.

3. PharmEasy is an online medicine delivery app, which allows you to buy healthcare products, OTC products & medical equipment online.

4. You can book diagnostic tests online, including 🩸 blood tests, lab tests, full body checkup & other preventive health checkups from the convenience of your home.

5. PharmEasy offers medicines for chronic illnesses like diabetes, hypertension, cancer, asthma, arthritis, and heart disorders with fast delivery, cashback offers, and discounts.

6. Get diabetic care, sexual wellness, personal care, ayurvedic care, skin care, and women care products delivered to your doorstep with PharmEasy.

7. Order medicines online & get it delivered to your home 🏠 in 24-48 hours in select cities.

8. Save huge on online medicine purchase & of up to 60% discount on a range of healthcare products & services.

9. Just order, add to cart, and checkout. - Shop ayurvedic, ortho, medical devices, nutrition & supplements products from brands like Patanjali, GSK, Abbott, Accu-Chek, Omron, Dabur, Nestle etc.

10. This healthcare app lets you order medicines exclusively from the third party licensed retail pharmacies.

11. Book lab test and diagnostics health packages conveniently from home with PharmEasy labs.

PharmEasy Customer Insights

1. Very pathetic and delivery tym is too delayed.Every single time you guys don't deliver part of the order.

2. Waste of timeThey claim they are offering huge discounts on medicines in timely manner whereas your local chemist will give you more discount with free delivery within few hours or sometimes in less than an hour.

3. I wish they fix all this and continue to be very good online pharmacy app.I recently used the PharmEasy app to order some medicines and had a bit of a mixed experience.

4. Later via delivery partner come to know they do this type of tricks so that you order again with a delivery charge and they can earn more profit.

5. My order was initially delayed, which was frustrating as I needed the medication urgently.Hope they will able to deliver my order on next timeCustomer service of this app is really bad.

6. The product shows in stock and the order will be placed.

7. There is a clear gap between the data and the order status between the app and main pharmeasy database.I would rate zero if it was an option.

8. Why charge extra from the customer when ypu can't deliver and the worst part is that they mentioned that I had asked it to postponed which is a blatant lie.

9. Why can't the stock be checked at the time of placement? And the medicines that don't get delivered show that they are still in stock.

10. Cancels the order without any notification to the customer.

11. Delivered one and they updated it mentioning out of stock on the date of delivery.

Steps to Troubleshoot & Fix PharmEasy Issues

1. Fix PharmEasy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PharmEasy: Restarting the app will resolve most errors.
  2. Update the PharmEasy App. Here is how:
    1. On Android goto PlayStore » Search for "PharmEasy" » Open PharmEasy - Healthcare App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PharmEasy » click "UPDATE".
  3. Clear PharmEasy - Healthcare App app cache: Clearing cached data will force your app to retrieve the latest data directly from PharmEasy servers.
    1. On Android, goto Settings » Apps » Select "PharmEasy - Healthcare App" » click Storage » click "Clear Cache".
  4. Check PharmEasy app permissions. If any of these permissions required to use your device's features are disenabled, PharmEasy might not work.
  5. Uninstall and reinstall PharmEasy. If nothing else has worked, completely uninstall PharmEasy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PharmEasy not working


2. Fix PharmEasy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PharmEasy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PharmEasy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PharmEasy may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • i m irrritate and disturbing in sms

    — by soni dhruvin 2 years ago

  • do not massege. do not distarb. delete account.

    — by Sudip Bhattacharya 2 years ago

  • Why I am open my new pharmeasy app install with my personal account

    — by Akash biswal 2 years ago

  • No distarb. No massege.Account delete

    — by Sudip Bhattacharya 2 years ago

  • Please delete my pharmeasy past orders list because my phone is lost and it has many items such as contraceptives which are private to me
    Please ensure privacy and delete my account

    — by Shashank shekhar 2 years ago

  • Please,delete my account permanently.I have another

    — by Ritu Parcha 2 years ago