Contact Citi Customer Service

Why should I report an Issue with Citi Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Citibank Mobile CN to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Provide you easily access to your investment holding, and easily manage your investment experience with time deposit, certificate deposit, foreign currency exchange, structured deposit, total wealth management, local mutul fund, QDII mutual fund and risk profile management.

2. Convert your available credit limit from your Citi Credit Account into Citi Quick Cash - A personal instalment loan payable in your monthly Citi Credit Card statement.

3. Tap ‘Pay later’ on your dashboard to easily convert credit card transactions and statement balances into monthly instalments under our instalment loan program.

4. Easily access all your credit card rewards and discover how you can take advantage of Citi privileges.

5. Keep up with your credit card and bank statements, as well as urgent actions and latest transactions — all on your dashboard upon login.

6. Content provided via this Citi Mobile App is not specifically created for any territory other than where Citibank China operates/is licensed to operate.

7. Bank with Citi Mobile® App – the easiest and quickest way to manage your finances with Citi.

8. Bank safer with Citi e-Signature and your Touch ID or Face ID authentication.

9. We’re constantly improving our mobile experience to offer you a more personalized, easy and intuitive banking experience that keeps you on top of your finances.

10. Note: The use of this Citi Mobile App is for the customers of Citibank China only.

11. Citibank full disclaimers, terms and conditions apply to individual products and banking services.

1. All problems are now resolved and can log in, no problems.Doesn't even recognise the card to 16 numbers!The letter I received with my card said to download the "citi mobile" app.

2. No wonder citi bank doesn't have enough market share when compared to other banks.Wow the reviews are real.

3. As a customer of Citi for a few years now I am now disqualifed from using the Citi Mobile app to access my account on my tablet which I use most of the time.

4. Worst mobile banking app ever came across.just recently made myself an account with citi and was trying multiple times to make a user through the app.

5. They value their customers.Please Note: Everyone who is complaining that this app doesn't work, it won't accept your log in credentials or that you keyed in your card no.

6. Was sent to the app to activate my card, but it doesn't work and doesn't even have the decency to throw me an error I can troubleshoot.

7. User name password is always incorrect To reset when I try to enter card number it throws error before completing all the 16 numbers.

8. Home page doesn't shows any details of account, just your current unbilled amount... nothing else.

9. If it wasn't for the 2% cash back, I would be using a different provider.This is another example of Citi's absolutely horrible customer service.

10. If this app doesn't work for you, it might be the wrong one? Very misleading documentation.Terrible, had the older app and never had a problem.

11. Fingerprint accepted...please login using your credentials...EVERY TIME! All the two-factor authentication is trash.

1. Fix Citi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Citi: Restarting the app will resolve most errors.
2. Update the Citi App. Here is how:
   1. On Android goto PlayStore » Search for "Citi" » Open Citi Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citi » click "UPDATE".
3. Clear Citi Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Citi servers.
   1. On Android, goto Settings » Apps » Select "Citi Mobile" » click Storage » click "Clear Cache".
4. Check Citi app permissions. If any of these permissions required to use your device's features are disenabled, Citi might not work.
5. Uninstall and reinstall Citi. If nothing else has worked, completely uninstall Citi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Citi not working

2. Fix Citi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Citi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Citi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Citi may not be able to connect to the Internet when running in the background.