Published by Citibank N.A.

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Citi Meeting Services?



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  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. I am on wi-fi but makes no sense to get the message because I am leaving the meeting.As of now, the wired headphones get preference, then the phone ear piece... But one needs to manually switch to the Bluetooth headset after the call officially starts and one cannot choose Bluetooth headset before the chairperson joins the call.

2. I.e. Bluetooth can't be selected for audio only when joining a meeting then switching to it renders no audio to headset (other apps work well), or multiple errors are displayed before a connecting to a meeting.

3. Can we add support to start the call into Bluetooth speaker (including the time while speaking out your name and the music before Chairperson joins the call).

4. Chat box feature might make it better as there is lag and it happens so that all participants seem to be speaking at the same moment.Call quality is excellent and you are able to save favorite meetings.

5. It would be good if bluetooth headset is selected as a default option upon joining calls.

6. The display should turn off/dim in some time, it never does while on call, it should be controllableI join a call and works fine for a bit then I can't hear anyone.

7. Moving app to background on Android 10 makes the audio choppy.Hi, I just wanted to write here that I too was troubled by the phone vibrating in the middle of meetings.

8. If a bluetooth device is connected to the phone it should use it by default 3.

9. the app is really helpful while dialing in from home.It does have a user friendly UI, however there are a certain difficulties involved when one is switching from Headphones to Speaker etc and vice a versa.

10. Currently, we have to manually select the bluetooth headset.Please improve the below: 1.

11. Or 'No connection' error message is shown while using the phone internet connection on computer.

Steps to Troubleshoot & Fix Citi Meeting Services Issues

1. Fix Citi Meeting Services Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Citi Meeting Services: Restarting the app will resolve most errors.
  2. Update the Citi Meeting Services App. Here is how:
    1. On Android goto PlayStore » Search for "Citi Meeting Services" » Open Citi Meeting Services » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citi Meeting Services » click "UPDATE".
  3. Clear Citi Meeting Services app cache: Clearing cached data will force your app to retrieve the latest data directly from Citi Meeting Services servers.
    1. On Android, goto Settings » Apps » Select "Citi Meeting Services" » click Storage » click "Clear Cache".
  4. Check Citi Meeting Services app permissions. If any of these permissions required to use your device's features are disenabled, Citi Meeting Services might not work.
  5. Uninstall and reinstall Citi Meeting Services. If nothing else has worked, completely uninstall Citi Meeting Services then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Citi Meeting Services not working


2. Fix Citi Meeting Services Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Citi Meeting Services be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Citi Meeting Services not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Citi Meeting Services may not be able to connect to the Internet when running in the background.

Reported Issues

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