Published by Electronic Payments Association

Report an issue with ePayments.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with ePayments: wallet & bank card?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Electronic Payments Association to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact ePayments: wallet & bank card image 1 contact ePayments: wallet & bank card image 2

About ePayments: wallet & bank card

1. HOW CAN I RECEIVE MONEY FROM PARTNERS AND EMPLOYERS? ✔️ Transfer by bank details, available in the ePayments application. ✔️ Instant currency exchange to USD, EUR and RUB inside the app. ✔️ The card issue cost is just $5. 95 for USD and €4.

2. Receive payments from partners and employers, pay for services, withdraw cash using the ePayments Prepaid Mastercard® card.

3. ePayments – a convenient electronic wallet for those who earn money on the internet.

4. Open the multi-currency, international epayments. com e-Wallet directly from our application.

ePayments Customer Insights

1. Any time I have to deal with Support I have to explain my situation numerous times to numerous agents before anyone even understands/answers any of my questions! They make huge changes and don't notify their customers of fees they will suddenly come across! I can go on trust me!Epayments was great for the first few months when I used it in 2019.

2. so that i can register..but it really takes time..its so slow in sending the code in my address..i hope you can make a move on this .ePayments scam users money, if you deposit money to ePayments account, you will never get it back.

3. However, when trying to choose the close my account option, it hilariously said "this service is not available", still a solid -5 if that was a possible rating.worst support and service they did not response quickly, for verification I got an option to upload my tenant agreement and i uploaded that but they did not accepted that.

4. Stay away from ePayments, or you can have your savings "frozen"(hopefully not completly lost) like me.Garbage company with terrible service, terrible app, and not to mention the obvious fraud charges they've been dealing with.

5. I have been logging in at least once per month since february, to see if my money is still in place, but for the last 6 months or so I have not been able to access my account.

6. They're just a scammer!THE WORST CUSTOMER SUPPORT! Since the beginning I've had nothing but issues with these guys! Forms for sign up, and connecting bank accounts aren't even labeled correctly causing failed attempts.

7. However, since february 2020 I have not, lika all other customers, been able to withdraw money.

8. Would recommend this 👍.im so dissappointed..this is not my first time to install this app..i tried to install again because i just thought that there is an error regarding my installatinon..but then again,the problem is still waiting for the code in my e mail add.

9. It did take a few months to issue a card but having one is not the only way to cash your money so that is no big deal.

10. ePayments doesn't let users withdraw their money back.

11. I have not even dared to try putting in any new money into my account as I fear they might get stuck there, or even worse - disappear on the way.

Steps to Troubleshoot & Fix ePayments Issues

1. Fix ePayments Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart ePayments: Restarting the app will resolve most errors.
  2. Update the ePayments App. Here is how:
    1. On Android goto PlayStore » Search for "ePayments" » Open ePayments: wallet & bank card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ePayments » click "UPDATE".
  3. Clear ePayments: wallet & bank card app cache: Clearing cached data will force your app to retrieve the latest data directly from ePayments servers.
    1. On Android, goto Settings » Apps » Select "ePayments: wallet & bank card" » click Storage » click "Clear Cache".
  4. Check ePayments app permissions. If any of these permissions required to use your device's features are disenabled, ePayments might not work.
  5. Uninstall and reinstall ePayments. If nothing else has worked, completely uninstall ePayments then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ePayments not working

2. Fix ePayments Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make ePayments be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ePayments not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ePayments may not be able to connect to the Internet when running in the background.

Reported Issues