Contact Ally Card Controls Customer Service

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1. The ideal would be a widget that you tap to turn the card on and off but requires a pin code at each use.Like most everyone else has said, this should be part of Ally's mobile app, especially when you tap on any of the notifications it sends you, it tries to open the Card Controls app, and then says you need to use the basic app.

2. The first time pops up a message saying card controls should be accessed through Ally bank even though I am.

3. Even if you get a notification that something needs to be done in card controls, it tells at you when you click on it saying it needs to be launched through the Ally mobile app.

4. It's just a bit hard to open as it requires you navigate to Card Controls from the main Ally app, and it takes a few tries sometimes to get into Card Controls.

5. The issue I have is you login to ally, then have to select other functions, then launch card control, and manually find the item the notification was for.

6. The chip cards aren't any more secure than non chip cards.Good for turning my card on and off, but needing to launch it through the Ally Bank app is such a pain in the butt.

7. Would love to see Card Controls integrated into the main Ally app.

8. Ally bank really needs to integrate these options into their main app, like every other bank out there, instead of having a separate app to install and use.First, this should be a part of the main Ally banking app.

9. Second, every time I click on Card Controls from within the Ally app I always have to do it twice.

10. I've reinstalled both the ally and card controls apps, deleted their temp files, and restarted the phone.

11. My suggestions: when a notification of card use pops up, it tells you that ally must be launched.

1. Fix Ally Card Controls Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ally Card Controls: Restarting the app will resolve most errors.
2. Update the Ally Card Controls App. Here is how:
   1. On Android goto PlayStore » Search for "Ally Card Controls" » Open Ally Card Controls » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ally Card Controls » click "UPDATE".
3. Clear Ally Card Controls app cache: Clearing cached data will force your app to retrieve the latest data directly from Ally Card Controls servers.
   1. On Android, goto Settings » Apps » Select "Ally Card Controls" » click Storage » click "Clear Cache".
4. Check Ally Card Controls app permissions. If any of these permissions required to use your device's features are disenabled, Ally Card Controls might not work.
5. Uninstall and reinstall Ally Card Controls. If nothing else has worked, completely uninstall Ally Card Controls then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ally Card Controls not working

2. Fix Ally Card Controls Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ally Card Controls be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ally Card Controls not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ally Card Controls may not be able to connect to the Internet when running in the background.