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Why should I report an Issue with Prepaid CardConnect?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of PPCC to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Prepaid CardConnect
1. The redesigned Prepaid CardConnect* mobile app makes it easy for you to manage your money on the go.
2. Connect to your card account – anytime, anywhere.
3. Enjoy Safety and Security – Built using the highest standards of mobile web security – you can feel confident that your card account number and private information are never stored on your phone.
Prepaid CardConnect Customer Insights
1. They will straight up lock that sucker down, which is good that they're looking out for your account..... but it takes a good hot minute to get it taken care of til you can have access to your funds.The app almost never works, it stays stuck on a loading screen with no way of actually telling if it is loading anything.
2. Also the website is no easier ... It's actually worse! :( I've been using this app for a while with no issues, so I'm a little confused and upset... It's important for me to be able to access my funds easily and seamlessly 😕It's, honestly, just not very flexible.
3. Whenever this gets fixed I'll go back to the 5 star rating, but for now it stays at a 2.Recently, I have not been able to access my account or transfer funds as easily.
4. Othe than the app works great and I never really had a problem with it and there are a ton of optionI was only able to transfer funds one time.
5. For the last 2 weeks I keep getting an error message when I click on transfer.
6. I can't use most of the options without getting an "authentication error" when trying to add money to my savings or to view anything else.
7. Sometimes durring login, the screen is stuck on loading screen, but you can interact with text inputs and buttons on the login page.
8. However within the last month just getting into the app has been the most difficult thing.
9. However, they definitely need to come up with a different solution if you try to use your card but keep getting the decline notice because you forgot your security code on the back.
10. There's an error message almost every day telling me to try again or that the "authentication ID" is in error ... I'm not sure what that means.... kind of frustrating.
11. Unfortunately, I will be switching to my own personal bank account instead of continuing with the paycard.Worse than bad.
Steps to Troubleshoot & Fix Prepaid CardConnect Issues
1. Fix Prepaid CardConnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Prepaid CardConnect: Restarting the app will resolve most errors.
- Update the Prepaid CardConnect App. Here is how:
- On Android goto PlayStore » Search for "Prepaid CardConnect" » Open Prepaid CardConnect » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Prepaid CardConnect » click "UPDATE".
- Clear Prepaid CardConnect app cache: Clearing cached data will force your app to retrieve the latest data directly from Prepaid CardConnect servers.
- On Android, goto Settings » Apps » Select "Prepaid CardConnect" » click Storage » click "Clear Cache".
- Check Prepaid CardConnect app permissions. If any of these permissions required to use your device's features are disenabled, Prepaid CardConnect might not work.
- Uninstall and reinstall Prepaid CardConnect. If nothing else has worked, completely uninstall Prepaid CardConnect then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Prepaid CardConnect not working
2. Fix Prepaid CardConnect Server issues & Internet Connection
- Check network connection: An unstable Internet will make Prepaid CardConnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Prepaid CardConnect not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Prepaid CardConnect may not be able to connect to the Internet when running in the background.
Reported Issues
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Whom this may concern, I am having trouble transferring funds from one account to another in the app. Errors and authentication failure pop up every time I hit the transfer button and any other buttons. I do not know how to fix it so I hope you can help me with this.
— by Michele Mull 1 year ago -
I can’t get into my account.
— by Arianna Frausto 2 years ago -
I am getting random charges on my card, usually a dollar or under.
— by Owen Deitz 2 years ago -
I am getting random charges on my card, usually a dollar or under.
— by Owen Deitz 2 years ago -
Although I transferred money, my money did not reach the new account for 3 days. contact me urgently. I'm calling your representative client, but first they direct them to a place and then they close those who evaluate the survey.
— by sahin gokalp 2 years ago -
I lost my card and can’t log in
— by Megan Winston 2 years ago -
Hello. I recently just got paid with my place of employment and HR says that everything is good on their end and then this card company says everything is good but where the fuck is my money???!!!!!!! I demand an explanation immediately!!!! This is un except-able and quite frankly annoying. Can you guys void that or what?? I am done using this card company!
— by Gabby 2 years ago -
I’ve transferred money from my card connect account to another bank account and haven’t seen the money transfer
— by Christopher Andrade 2 years ago -
My app wants me renew my certificate but I don’t know what it means and plus no one else’s card that I know is saying the same thing. I need help in resolving this issue.
— by Davion Mcbride 2 years ago -
i still haven’t received an email back regarding my transfer
— by levi collins 2 years ago -
i transferred money to my other bank account and i still have yet to see the money transfer over
— by levi collins 2 years ago -
Have a hold on my account can't access my money i need my money
— by Gary Copeland 2 years ago -
I've posted my card how do I cancel and get a new one
— by Sherman W Cooley 2 years ago -
The app won't let me log in whenever I even try to get on to the app it says that there's an error and it kicks me right out I have already tried uninstalling and reinstalling the app, and since the card app is connected to my card since the app won't work it's saying that there's no money on my card and it's declining everything
— by Sky Drop 3 years ago
