Published by Mobile Banking-First Bank on Mar 8, 2024

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Why should I report an Issue with My First Bank Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mobile Banking-First Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About My First Bank Mobile

1. My First Bank Mobile is your personal financial advocate that lets you aggregate all of your accounts, including accounts from other banks and credit unions, into a single view.

2. To use the My First Bank Mobile app, you need to be a First Bank Online Banking user.

3. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your money.

4. Keep your transactions organized by adding tags, notes and photos of receipts or checks.

5. Secure your account with a 4-digit passcode and fingerprint, or face reader on supported devices.

6. Deposit checks in a snap by taking a picture of the front and back.

7. Set up alerts so you know when your balance drops below a certain amount.

8. Make payments, whether you’re paying a company or a friend.

9. If you're already a user, simply download the My First Bank Mobile app, launch it and log in with the same credentials you use for First Bank Online Banking.

My First Bank Customer Insights

1. Much faster and the ability to add accounts from other banks.Works great! Easy to find things and very fast to access information.Everything is convenient, no hurry to be at the bank before it closes.

2. All you need is right at your fingertips.Great app! Very easy to navigate and love the new features!Convenient, easy access to assistance when neededWhen I don't lock myself out, it's great! So easy to use.The app is convenient and easy to use.

3. Also, when I make transfers it pulls up accounts that I'm secondary on rather than my main accounts so it would be easy for me to transfer into the wrong account if I don't double check it.Big improvement over the old app.

4. Bill pay navigation is a bit confusing in comparison to the way it used to be set up on the previous app.

5. Not impossible but confusing and takes some getting used to.

6. Great app.A lot better than original app.

7. Tells me what I need to know immediately.Banking just got easier.

8. Had to get used to the new format.

Steps to Troubleshoot & Fix My First Bank Issues

1. Fix My First Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My First Bank: Restarting the app will resolve most errors.
  2. Update the My First Bank App. Here is how:
    1. On Android goto PlayStore » Search for "My First Bank" » Open My First Bank Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My First Bank » click "UPDATE".
  3. Clear My First Bank Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from My First Bank servers.
    1. On Android, goto Settings » Apps » Select "My First Bank Mobile" » click Storage » click "Clear Cache".
  4. Check My First Bank app permissions. If any of these permissions required to use your device's features are disenabled, My First Bank might not work.
  5. Uninstall and reinstall My First Bank. If nothing else has worked, completely uninstall My First Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My First Bank not working


2. Fix My First Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My First Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My First Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My First Bank may not be able to connect to the Internet when running in the background.

Reported Issues