Contact FirstBank Customer Service

Why should I report an Issue with FirstBank Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FirstBank Holding Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bill Pay can be used to pay anyone in the United States that you would normally pay by check, automatic debit, or cash. • Account Details: Check balances on your accounts and loans, transfer money between FirstBank accounts, and schedule a payment on an existing FirstBank loan. • Communication Center: Bank mail allows you to communicate securely with the bank and receive messages and tasks related to your loan requests.

2. Simply take a picture of the front and back of the check and submit your deposit. • Zelle®: With Zelle® you can quickly send, receive and request money to friends and family using only their email address or mobile phone number and name. • Pay Now: Receive a notification on the Account Summary page when your FirstBank credit card, cash reserve, or loan is due.

3. After enrolled, spin the FirstBank cube before login to access FirstGlance. • Mobile Deposit: Deposit your check through the app.

4. Rest your weary fingers and save time by clicking the Pay Now button to transfer the funds. • Bill Pay: Receive your bills electronically and schedule your bill payments all in one location.

5. Setup Alerts to get notified by text message, email, or push notification. *FirstBank is a regional bank found in Colorado, California and Arizona.

6. Fingerprint Login allows you to login quickly and securely using the fingerprint scanner on your device. • FirstGlance: Spin the cube!

7. Stay informed about your FirstBank account activity with alerts about your balance, deposits and withdrawals, fraud detection, and more.

8. Just enroll in Online Banking and you’re ready to start! • Fingerprint Login: With just the touch of a button you can have access to your account.

9. If you don’t see an orange cube on your bank statements, you’re probably a member of a different First Bank, and this app will not work for you.

10. Download our free app and bank securely from your mobile device 24/7.

11. Now, every waiting room, living room and taxicab can be your private FirstBank.

1. I tried making a deposit today several times and it still either crashes immediately or goes back to the previous screen when you take a photo of the front.App is not bad but compared to other bank apps I've used, this is the absolute worst one.

2. I have uninstalled this app numerous times.This banking app seems to have more issues than any other banking app I've experienced, frozen screen when trying to sign in, the never ending spinning circle of death... I see it all the time.

3. To fix this issue, set the device font size to max so the text goes beyond the viewport and allows scrolling to bottom, and try enabling biometrics again.Overall, I love the app.

4. My MAIN issue is that for 4 months now, every time I open the app the loading wheel just spins and spins and spins, it won't load unless you close it and open it again.

5. I'm unable to capture any checks, it either captures the front then goes back to the previous screen or crashes before you capture anything.

6. I transfer money, pay my bills, I have direct deposit, and I mean... I have to deposit money via an envelope and can't do it via ATM like other Banks but that's nothing to do with the app.

7. Over the past 6-8 months I have been getting an error when trying to log in indicating there is an issue with my internet connection.

8. I know this review is about the app, but I want to state the people at 1st Bank Surprise AZ are just wonderful! The phone support is also great, always helpful.

9. It routinely gives error of "it appears you have taken 2 pictures of the front of the check,yet the preview images clearly show one picture of the front and one of the back of the check.

10. EDIT: This problem has been going on for years, across multiple phones both apple and android.

11. I have a second account with US Bank and I must say that I'm much happier with the experience I get from their banking app over this one.This app was great, but now it is no longer working.

1. Fix FirstBank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FirstBank: Restarting the app will resolve most errors.
2. Update the FirstBank App. Here is how:
   1. On Android goto PlayStore » Search for "FirstBank" » Open FirstBank Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FirstBank » click "UPDATE".
3. Clear FirstBank Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from FirstBank servers.
   1. On Android, goto Settings » Apps » Select "FirstBank Mobile Banking" » click Storage » click "Clear Cache".
4. Check FirstBank app permissions. If any of these permissions required to use your device's features are disenabled, FirstBank might not work.
5. Uninstall and reinstall FirstBank. If nothing else has worked, completely uninstall FirstBank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FirstBank not working

2. Fix FirstBank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FirstBank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FirstBank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FirstBank may not be able to connect to the Internet when running in the background.