Contact Khalti Digital Wallet (Nepal) Customer Service

Why should I report an Issue with Khalti Digital Wallet (Nepal)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sparrow Pay Pvt Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Renew financial & government services, make Khalti-to-bank transfers, book domestic flights & events, buy products & services, pay school & college fees, and more with just a few taps. • Recharge or buy data packs for prepaid Ncell and NTC (Nepal Telecom) and get 1% cashback. • Topup SmartCell online in Nepal and get upto 2% cashback! • Buy Smart cell, NT, DishHome, Broadlink ERC, URL recharge cards. • Recharge DTH, Digital TV & Cable TV connections - Dishhome, NetTV, Mero TV, Clear TV Sim TV, and more online. • Pay ISP & Internet bills - Worldlink, ADSL, Subisu, Vianet, Classic Tech, Websurfer, etc. • Pay Electricity & Community Electricity Bill - Nepal Electricity Authority (NEA) / Bidhut Pradhikaran, Butwal Power Company (BPC), GhamPower, Marsyangdi Multi-Purpose, etc. • Pay landline Nepal Doorsanchar & Nepal Telecom online bill instantly.

2. Download Khalti to make the fastest and secure online payment in Nepal for mobile recharge, top-ups & data packs, electricity, water, and landline bill payments, along with DTH & ISP recharge to avail maximum cashback and offers.

3. Go through our list of Smart Schools to find yours! • Insurance premium for Nepal Life Insurance, Neco Insurance, Prime Life Insurance, Sanima Insurance, etc. • Pay EMI for Syakar - Honda, Hulas Investment, MAW Investment & Jeevan Bikas Laghubitta. • Send money to Nepal directly into Khalti from WorldRemit & Remitly. • Send/Receive money domestically across Nepal from City Express, Nepal Remit, Bhatbhateni Money Transfer & more.

4. You can load your Khalti wallet using internet banking, mobile banking, debit/credit cards, cash deposit vouchers, Khalti Pasal & Sewa Kendra (Cash Points), bank & cooperative transfer, kiosk machines, or simply link your bank account to Khalti.

5. Transfer Khalti balance to the any bank in Nepal with Khalti Bank Direct. More banks coming soon!

6. Khalti (खल्ती) is the number #1 digital / mobile wallet trusted by more than 15 million people all over Nepal.

7. Link your bank account with Khalti Bank Direct & make payments directly from your bank.

8. Book one-way or round trip flights from/to Kathmandu, Biratnagar, Simara, Pokhara, Nepalgunj almost anywhere in Nepal.

9. Avail Khalti coupons at checkouts and get amazing cashback instantly!

10. Become a verified user with Khalti KYC & make transactions of more than Rs. 5000.

11. Scan & Pay all QR ( Fonepay, NepalPay, SmartQR, Union Pay ) at local Kirana, pharmacies, Stores, restaurants & cafes, hospital etc.

1. When you get khalti points coupon they keep a condition in the coupon i.e. "you have to link bank account to use this coupon" & when you link bank account and get problems while linking bank account to khalti and request & complain for customer help they don't solve the problems and don't reply your query on time on WhatsApp and messenger.Unsatisfied with customer service.

2. Time mentioned in khalti app is totally different from airport schedule which led to flight miss... 🤬🤬🤬Horrible app esewa is more useful and better thean this app and it claims to be no.1 in nepal it have problem in verifying kyc forms and so much other problems while esewa don't.the kyc documents which have been verified by esewa khalti won't accept that and ask for another photo even after like 10 trys 10 different photos.

3. Problem linking khalti with bank and when you complain and request for help to customer care they prescribe you to use Viber chat support which is of no use then they tell you to contact bank.

4. and bring some features similar to stripe for devs.This app is a trash's box, so indigent service and customer care service most of the related to ncell are queued for several hours.

5. Dear Sir/Ma'am, Since loading from Debit/Credit cards is free of charge only for first three attempts, is loading money from Connectips free of charges similar to ebanking, MobileBanking and LinkedBank? Or is it free for only first three loads similar to the cards? RegardsGet rid of your annoying scratchers that I can't get past of.

6. Most of the ncell products related transactions along with internet bill payment with ncell number registered are queued for several hours after transactions and can last for days.

7. You guys make me feel like I should go back to cash payments.So poor service and customer care service.

8. This kills your credibility among your customers because the only reason why I am downloading a digital payment method is because I want quick transactions whenever I want.

9. You keep refreshing the account while making important payments and wait to receive your money.

10. Since I can't use the SIM I used to use the account, which one can I use? So I am leaving this wallet with sadness.Cashback issue.

11. Just don't use this app if u want to use this app transaction.I only have one issue with this app, it takes quite a while to reflect the balance in your wallet.

1. Fix Khalti Digital Wallet (Nepal) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Khalti Digital Wallet (Nepal): Restarting the app will resolve most errors.
2. Update the Khalti Digital Wallet (Nepal) App. Here is how:
   1. On Android goto PlayStore » Search for "Khalti Digital Wallet (Nepal)" » Open Khalti Digital Wallet (Nepal) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Khalti Digital Wallet (Nepal) » click "UPDATE".
3. Clear Khalti Digital Wallet (Nepal) app cache: Clearing cached data will force your app to retrieve the latest data directly from Khalti Digital Wallet (Nepal) servers.
   1. On Android, goto Settings » Apps » Select "Khalti Digital Wallet (Nepal)" » click Storage » click "Clear Cache".
4. Check Khalti Digital Wallet (Nepal) app permissions. If any of these permissions required to use your device's features are disenabled, Khalti Digital Wallet (Nepal) might not work.
5. Uninstall and reinstall Khalti Digital Wallet (Nepal). If nothing else has worked, completely uninstall Khalti Digital Wallet (Nepal) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Khalti Digital Wallet (Nepal) not working

2. Fix Khalti Digital Wallet (Nepal) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Khalti Digital Wallet (Nepal) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Khalti Digital Wallet (Nepal) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Khalti Digital Wallet (Nepal) may not be able to connect to the Internet when running in the background.